Molina Healthcare
Supervisor, Support Center Operations - Remote (Bilingual Spanish) PST Hours
Molina Healthcare, Long Beach, California, us, 90899
Employer Industry: Healthcare Services
Why consider this job opportunity
Competitive benefits and compensation package
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on member and provider experiences
Work in a role that emphasizes accountability and personal responsibility
What to Expect (Job Responsibilities)
Provide customer support and exceptional service to meet the needs of members and providers
Supervise and manage a team, including training, coaching, and performance monitoring
Address complex member inquiries regarding enrollment, claims, benefits, and medical referrals
Manage escalations effectively, ensuring communication and follow-through to resolution
Support projects and special initiatives as needed
What is Required (Qualifications)
Associate degree or equivalent combination of education and experience
3-5 years of experience in a call center environment
1-2 years of supervisory experience
Ability to ensure compliance with contractual and regulatory requirements
Strong communication skills and ability to provide exemplary customer service
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent combination of education and experience
5-7 years of experience in a call center environment
#HealthcareServices #CustomerSupport #CareerOpportunity #Leadership #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Competitive benefits and compensation package
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on member and provider experiences
Work in a role that emphasizes accountability and personal responsibility
What to Expect (Job Responsibilities)
Provide customer support and exceptional service to meet the needs of members and providers
Supervise and manage a team, including training, coaching, and performance monitoring
Address complex member inquiries regarding enrollment, claims, benefits, and medical referrals
Manage escalations effectively, ensuring communication and follow-through to resolution
Support projects and special initiatives as needed
What is Required (Qualifications)
Associate degree or equivalent combination of education and experience
3-5 years of experience in a call center environment
1-2 years of supervisory experience
Ability to ensure compliance with contractual and regulatory requirements
Strong communication skills and ability to provide exemplary customer service
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent combination of education and experience
5-7 years of experience in a call center environment
#HealthcareServices #CustomerSupport #CareerOpportunity #Leadership #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr