Enterprise Mangement Solutions Inc
Accounts Receivables Department Manager
Enterprise Mangement Solutions Inc, Baltimore, Maryland, United States, 21276
ABOUT ENTERPRISE MANAGEMENT:
Enterprise Management is a full-spectrum consulting and management firm specializing in back‑office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission‑driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE: https://enterprisemanagement.org/
COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10
POSITION TITLE: Accounts Receivables Manager
ALTERNATE TITLE(S): Revenue Cycle Manager, Billing & Collections Manager, A/R Department Manager
COMPANY: Enterprise Management Solutions, LLC. (in support of all customer companies under contract)
DIVISION: Accounting & Finance
DEPARTMENT: Accounts Receivables
UNIT: n/a
BENEFITS PACKAGE: Paid time off; health, dental, and vision insurance reimbursement; professional development support.
WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM
ACCOUNTABLE TO: Controller or Chief Financial Officer (CFO, in absence of Controller)
ACCOUNTABLE FOR: All staff who have duties associated with revenue cycle activities and accounts receivable performance across all customer companies under contract.
CLASSIFICATION: W‑2 employee; full‑time hourly
COMPENSATION RANGE: Ranges between $25.00 per hour to $37.00 per hour, commensurate with experience and qualifications.
ANTICIPATED TRAVEL: Up to 10% of the time (interoffice and site‑based meetings)
SUMMARY OF POSITION RESPONSIBILITIES: The Accounts Receivables Manager is responsible for overseeing the full revenue cycle and accounts receivable functions across all companies serviced under Enterprise Management. This includes leadership of invoicing, aging report reconciliation, collections follow‑up, payer communication, and payment posting for Medicaid, Medicare, private insurance, self‑pay, grants, contracts, and non‑healthcare service lines such as food services and real estate.
The role will lead and supervise a billing support team, serve as liaison between the finance department and program leadership, and develop systems to ensure timely and accurate billing and collections in accordance with payer rules and regulatory standards. This role also includes monitoring and reporting key performance indicators (KPIs) to senior leadership.
The Accounts Receivables Manager plays a critical part in financial stewardship, supporting the sustainability of diverse health and human service programs.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Oversee day‑to‑day accounts receivable (A/R) and billing operations across a portfolio of companies including behavioral health centers, primary care clinics, food service businesses, supportive housing programs, and real estate holdings
Coordinate and lead A/R focused meetings with Operations Managers weekly identifying areas for improvement and troubleshooting to exceed CEO anticipated revenues in a compliant yet efficient manner
Ensure all meeting minutes held by you or your department are documented and added to the company minute book
Lead and manage the full revenue cycle process: charge capture, claims submission, payment posting, patient/resident invoicing, follow‑ups, and collections
Ensure timely invoicing and collections across all payers, contracts, and customer accounts, including government funders, private insurers, tenants, residents, and food service clients
Review and reconcile A/R aging reports by company, payer, and revenue stream; elevate unresolved balances and coordinate appropriate collection strategies
Supervise billing and collections staff, including assigning tasks, evaluating performance, and ensuring continuous training and compliance
Collaborate with operations, program, and administrative leaders from each company to ensure appropriate documentation, coding, and authorization is obtained to support billing
Develop and enforce internal controls and standard operating procedures to ensure compliance with internal policies and external regulations
Maintain up‑to‑date payer knowledge and guidance related to Medicaid, Medicare, commercial payers, grant billing, SNAP/HUD housing payments, and service agreements
Communicate regularly with external parties including insurance carriers, funders, state Medicaid offices, managed care organizations, and grant administrators to resolve claims, denials, or payment issues
Analyze revenue cycle metrics and provide regular reports to the Controller or CFO on collection rates, A/R trends, billing errors, denials, and cash projections
Coordinate batch review and approval processes with department leads to ensure timely revenue recognition and data integrity
Assist in maintaining billing modules and fee schedules in electronic health records (EHRs), accounting platforms, or billing systems
Support internal and external audits by maintaining organized documentation and producing audit‑ready files and reports
Participate in cross‑functional meetings to ensure alignment of finance, compliance, clinical, and operational goals across all business lines
Maintain accurate, timely data in accounting platforms and enterprise systems (e.g., QuickBooks, Sage Intacct, NetSuite, or other systems in use)
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Serve as point of contact for billing escalations and internal/external stakeholder inquiries
Provide training and guidance on billing and documentation standards to new program staff
Assist with special projects, vendor transitions, and system implementations as assigned
Participate in interdepartmental workgroups focused on performance improvement or new service lines
Support the CFO/Controller with ad hoc financial analysis and reporting
Assist your supervisor with any work‑related tasks as requested, taking initiative where possible
Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
Co‑facilitate orientation of new hires related to documentation, billing procedures, and compliance requirements
Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
Maintain confidentiality of all records, especially those relating to client treatment or financial information
Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance and improve revenue cycle performance
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
Occasional lifting up to 25 pounds
Frequent meetings via video or phone; occasional in‑person site visits
WORKING CONDITIONS:
On‑site only
Office‑based, with travel between program sites as needed
COMPETENCIES AND SKILLS:
Strong knowledge of healthcare billing and revenue cycle processes
Working knowledge of Medicaid, Medicare, commercial insurance, and grant‑based billing
Experience with electronic billing systems, clearinghouses, and EHR platforms
High level of organization, attention to detail, and deadline management
Ability to lead a team, manage up, and collaborate cross‑functionally
Analytical thinking with strong communication and reporting skills
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
Master's degree in Accounting, Finance, Healthcare Administration, or related field (required)
Minimum 3–5 years of experience in accounts receivable and revenue cycle management
Prior experience in behavioral health, primary care, or community‑based services preferred
Supervisory experience strongly preferred
Familiarity with payer portals, medical coding (ICD‑10, CPT), and authorization workflows
Knowledge of regulatory compliance (HIPAA, CMS, Medicaid billing guidelines)
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Our goal is to relieve mission‑driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE: https://enterprisemanagement.org/
COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10
POSITION TITLE: Accounts Receivables Manager
ALTERNATE TITLE(S): Revenue Cycle Manager, Billing & Collections Manager, A/R Department Manager
COMPANY: Enterprise Management Solutions, LLC. (in support of all customer companies under contract)
DIVISION: Accounting & Finance
DEPARTMENT: Accounts Receivables
UNIT: n/a
BENEFITS PACKAGE: Paid time off; health, dental, and vision insurance reimbursement; professional development support.
WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM
ACCOUNTABLE TO: Controller or Chief Financial Officer (CFO, in absence of Controller)
ACCOUNTABLE FOR: All staff who have duties associated with revenue cycle activities and accounts receivable performance across all customer companies under contract.
CLASSIFICATION: W‑2 employee; full‑time hourly
COMPENSATION RANGE: Ranges between $25.00 per hour to $37.00 per hour, commensurate with experience and qualifications.
ANTICIPATED TRAVEL: Up to 10% of the time (interoffice and site‑based meetings)
SUMMARY OF POSITION RESPONSIBILITIES: The Accounts Receivables Manager is responsible for overseeing the full revenue cycle and accounts receivable functions across all companies serviced under Enterprise Management. This includes leadership of invoicing, aging report reconciliation, collections follow‑up, payer communication, and payment posting for Medicaid, Medicare, private insurance, self‑pay, grants, contracts, and non‑healthcare service lines such as food services and real estate.
The role will lead and supervise a billing support team, serve as liaison between the finance department and program leadership, and develop systems to ensure timely and accurate billing and collections in accordance with payer rules and regulatory standards. This role also includes monitoring and reporting key performance indicators (KPIs) to senior leadership.
The Accounts Receivables Manager plays a critical part in financial stewardship, supporting the sustainability of diverse health and human service programs.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Oversee day‑to‑day accounts receivable (A/R) and billing operations across a portfolio of companies including behavioral health centers, primary care clinics, food service businesses, supportive housing programs, and real estate holdings
Coordinate and lead A/R focused meetings with Operations Managers weekly identifying areas for improvement and troubleshooting to exceed CEO anticipated revenues in a compliant yet efficient manner
Ensure all meeting minutes held by you or your department are documented and added to the company minute book
Lead and manage the full revenue cycle process: charge capture, claims submission, payment posting, patient/resident invoicing, follow‑ups, and collections
Ensure timely invoicing and collections across all payers, contracts, and customer accounts, including government funders, private insurers, tenants, residents, and food service clients
Review and reconcile A/R aging reports by company, payer, and revenue stream; elevate unresolved balances and coordinate appropriate collection strategies
Supervise billing and collections staff, including assigning tasks, evaluating performance, and ensuring continuous training and compliance
Collaborate with operations, program, and administrative leaders from each company to ensure appropriate documentation, coding, and authorization is obtained to support billing
Develop and enforce internal controls and standard operating procedures to ensure compliance with internal policies and external regulations
Maintain up‑to‑date payer knowledge and guidance related to Medicaid, Medicare, commercial payers, grant billing, SNAP/HUD housing payments, and service agreements
Communicate regularly with external parties including insurance carriers, funders, state Medicaid offices, managed care organizations, and grant administrators to resolve claims, denials, or payment issues
Analyze revenue cycle metrics and provide regular reports to the Controller or CFO on collection rates, A/R trends, billing errors, denials, and cash projections
Coordinate batch review and approval processes with department leads to ensure timely revenue recognition and data integrity
Assist in maintaining billing modules and fee schedules in electronic health records (EHRs), accounting platforms, or billing systems
Support internal and external audits by maintaining organized documentation and producing audit‑ready files and reports
Participate in cross‑functional meetings to ensure alignment of finance, compliance, clinical, and operational goals across all business lines
Maintain accurate, timely data in accounting platforms and enterprise systems (e.g., QuickBooks, Sage Intacct, NetSuite, or other systems in use)
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Serve as point of contact for billing escalations and internal/external stakeholder inquiries
Provide training and guidance on billing and documentation standards to new program staff
Assist with special projects, vendor transitions, and system implementations as assigned
Participate in interdepartmental workgroups focused on performance improvement or new service lines
Support the CFO/Controller with ad hoc financial analysis and reporting
Assist your supervisor with any work‑related tasks as requested, taking initiative where possible
Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
Co‑facilitate orientation of new hires related to documentation, billing procedures, and compliance requirements
Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
Maintain confidentiality of all records, especially those relating to client treatment or financial information
Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance and improve revenue cycle performance
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
Occasional lifting up to 25 pounds
Frequent meetings via video or phone; occasional in‑person site visits
WORKING CONDITIONS:
On‑site only
Office‑based, with travel between program sites as needed
COMPETENCIES AND SKILLS:
Strong knowledge of healthcare billing and revenue cycle processes
Working knowledge of Medicaid, Medicare, commercial insurance, and grant‑based billing
Experience with electronic billing systems, clearinghouses, and EHR platforms
High level of organization, attention to detail, and deadline management
Ability to lead a team, manage up, and collaborate cross‑functionally
Analytical thinking with strong communication and reporting skills
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
Master's degree in Accounting, Finance, Healthcare Administration, or related field (required)
Minimum 3–5 years of experience in accounts receivable and revenue cycle management
Prior experience in behavioral health, primary care, or community‑based services preferred
Supervisory experience strongly preferred
Familiarity with payer portals, medical coding (ICD‑10, CPT), and authorization workflows
Knowledge of regulatory compliance (HIPAA, CMS, Medicaid billing guidelines)
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