Samsara
Senior Workforce Management Planning Analyst
Samsara, Myrtle Point, Oregon, United States, 97458
Employer Industry: Technology and Internet of Things (IoT) Solutions
Why consider this job opportunity:
Salary up to $101,200 USD
Opportunity for career advancement and growth within the organization
Flexible working model with options for remote work
Competitive total compensation package, including health benefits
Chance to make a real-world impact on industries critical to the global economy
Supportive and collaborative work environment with a focus on team success
What to Expect (Job Responsibilities):
Develop and maintain long‑term forecasts for staffing requirements, incorporating business growth trends and seasonality
Create detailed capacity plans to match staffing supply with demand, considering hiring, training, and attrition
Run complex simulations to model the impact of different scenarios on staffing and operational efficiency
Identify and analyze trends in historical data to provide insights for improving operational efficiency
Collaborate with key stakeholders to align workforce plans with business goals
What is Required (Qualifications):
8-12 years of experience in Workforce Management within a non‑BPO contact center
7+ years of experience in Capacity Planning with a strong understanding of forecasting and resource allocation
Strong analytical and problem‑solving skills with the ability to interpret complex data sets
Excellent communication and collaboration skills for cross‑functional teamwork
Proficiency in workforce management software and advanced experience in Microsoft Excel/Google Sheets
How to Stand Out (Preferred Qualifications):
Certifications in workforce management (e.g., CWPP, SWPP) are a plus
Strong understanding of Erlang-based models and manual WFM functions
Experience leveraging AI for automation of repetitive tasks
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $101,200 USD
Opportunity for career advancement and growth within the organization
Flexible working model with options for remote work
Competitive total compensation package, including health benefits
Chance to make a real-world impact on industries critical to the global economy
Supportive and collaborative work environment with a focus on team success
What to Expect (Job Responsibilities):
Develop and maintain long‑term forecasts for staffing requirements, incorporating business growth trends and seasonality
Create detailed capacity plans to match staffing supply with demand, considering hiring, training, and attrition
Run complex simulations to model the impact of different scenarios on staffing and operational efficiency
Identify and analyze trends in historical data to provide insights for improving operational efficiency
Collaborate with key stakeholders to align workforce plans with business goals
What is Required (Qualifications):
8-12 years of experience in Workforce Management within a non‑BPO contact center
7+ years of experience in Capacity Planning with a strong understanding of forecasting and resource allocation
Strong analytical and problem‑solving skills with the ability to interpret complex data sets
Excellent communication and collaboration skills for cross‑functional teamwork
Proficiency in workforce management software and advanced experience in Microsoft Excel/Google Sheets
How to Stand Out (Preferred Qualifications):
Certifications in workforce management (e.g., CWPP, SWPP) are a plus
Strong understanding of Erlang-based models and manual WFM functions
Experience leveraging AI for automation of repetitive tasks
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr