Instacart
Capacity Planning Analyst - Customer Experience
Instacart, Myrtle Point, Oregon, United States, 97458
Employer Industry: Grocery Delivery Services
Why Consider This Job Opportunity
Salary up to $125,000
Eligible for new hire equity grants and annual refresh grants
Opportunity for career advancement and growth within the organization
Work remotely with a flexible approach to work locations
Supportive and collaborative work environment focusing on operational excellence
Chance to make a meaningful impact on customer experience and service quality
Job Responsibilities
Design, build, and maintain sophisticated capacity models for resource allocation
Lead capacity planning initiatives to ensure optimal staffing levels across all channels
Collaborate with Vendor Managers and BPO teams on forecasts and resource needs
Monitor intraday patterns to proactively manage volume fluctuations and service levels
Deliver actionable insights through weekly reporting and identify opportunities for process improvements
Qualifications
Bachelor's degree in Business Administration, Human Resources, Finance, Statistics, or equivalent experience
Proven experience as a Workforce Management Analyst or similar role in a large organization
Expertise in workforce management software and proficiency in Google Office Suite
Strong experience with data analysis tools and forecasting methods
Proficiency in SQL for database management and analysis
Preferred Qualifications
Experience with CRM solutions like Salesforce or Zendesk
Experience building dashboards and data visualizations using Tableau or similar tools
Background in high-volume, multi-channel contact center environments
Experience managing workforce planning during peak seasons or rapid growth
Knowledge of statistical programming languages such as Python or R
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why Consider This Job Opportunity
Salary up to $125,000
Eligible for new hire equity grants and annual refresh grants
Opportunity for career advancement and growth within the organization
Work remotely with a flexible approach to work locations
Supportive and collaborative work environment focusing on operational excellence
Chance to make a meaningful impact on customer experience and service quality
Job Responsibilities
Design, build, and maintain sophisticated capacity models for resource allocation
Lead capacity planning initiatives to ensure optimal staffing levels across all channels
Collaborate with Vendor Managers and BPO teams on forecasts and resource needs
Monitor intraday patterns to proactively manage volume fluctuations and service levels
Deliver actionable insights through weekly reporting and identify opportunities for process improvements
Qualifications
Bachelor's degree in Business Administration, Human Resources, Finance, Statistics, or equivalent experience
Proven experience as a Workforce Management Analyst or similar role in a large organization
Expertise in workforce management software and proficiency in Google Office Suite
Strong experience with data analysis tools and forecasting methods
Proficiency in SQL for database management and analysis
Preferred Qualifications
Experience with CRM solutions like Salesforce or Zendesk
Experience building dashboards and data visualizations using Tableau or similar tools
Background in high-volume, multi-channel contact center environments
Experience managing workforce planning during peak seasons or rapid growth
Knowledge of statistical programming languages such as Python or R
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr