DHL Global Forwarding
Customer Service Operations Specialist (Air Import)
DHL Global Forwarding, Needham Corner, Massachusetts, United States
Job Title:
Customer Service Operations Specialist (Air Import)
Job Location:
Peabody, MA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport‑related services.
Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
As a Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer shipment imports, customs brokers, and shipping carriers.
Note:
This is a 2nd shift position.
Key Responsibilities
Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
Build customer relationships by responding to customer communications via email, fax, and mail
Work with air and ground transportation partners to handle shipments
Receive and track purchase orders from importers/overseas offices for pending air shipments
Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
Answer all customer inquiries in accordance with the Customer Service Policy standards
Further increase customer satisfaction and business share through proactive and regular contact
Communicate with and ensure release of the freight from air carriers
Notify customer / customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
Setup and coordinate deliveries to the customer
Handle and manage all customer contact at file level regarding exceptions
Additional projects as directed
Skills / Requirements
1+ years of experience in the freight forwarding industry; air import experience preferred
CargoWise systems knowledge is a plus
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft Office (Word, Excel, Outlook)
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Customer Service Operations Specialist (Air Import)
Job Location:
Peabody, MA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport‑related services.
Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
As a Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer shipment imports, customs brokers, and shipping carriers.
Note:
This is a 2nd shift position.
Key Responsibilities
Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
Build customer relationships by responding to customer communications via email, fax, and mail
Work with air and ground transportation partners to handle shipments
Receive and track purchase orders from importers/overseas offices for pending air shipments
Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
Answer all customer inquiries in accordance with the Customer Service Policy standards
Further increase customer satisfaction and business share through proactive and regular contact
Communicate with and ensure release of the freight from air carriers
Notify customer / customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
Setup and coordinate deliveries to the customer
Handle and manage all customer contact at file level regarding exceptions
Additional projects as directed
Skills / Requirements
1+ years of experience in the freight forwarding industry; air import experience preferred
CargoWise systems knowledge is a plus
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft Office (Word, Excel, Outlook)
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