Ampcus Inc
Job Profile Summary
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities
Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
Understanding of audio, internet, power, and lighting cables such as XLR’s, DMX’s, ¼in connector’s, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc….
Proficient with audio DSP's, AV switches, DI’s, and AV extenders etc
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications
High School Diploma or GED required.
May require technical certification or Associate Degree.
Generally, 2-4 years’ experience in area of responsibility.
Must Have
Desktop/Laptop Repair.
Laptop/ Desktop server experience.
MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE).
Windows 10/11.
Must have AV Skills in a professional setting! This role is for an AV Tech!
Nice to Have
Customer Facing Service, Windows 10/11 skills, MAC skills.
Shift
8-5 M-F + afterhours stand-by.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Key Responsibilities
Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
Understanding of audio, internet, power, and lighting cables such as XLR’s, DMX’s, ¼in connector’s, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc….
Proficient with audio DSP's, AV switches, DI’s, and AV extenders etc
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications
High School Diploma or GED required.
May require technical certification or Associate Degree.
Generally, 2-4 years’ experience in area of responsibility.
Must Have
Desktop/Laptop Repair.
Laptop/ Desktop server experience.
MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE).
Windows 10/11.
Must have AV Skills in a professional setting! This role is for an AV Tech!
Nice to Have
Customer Facing Service, Windows 10/11 skills, MAC skills.
Shift
8-5 M-F + afterhours stand-by.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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