UCSF Health
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Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice, working closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. The role includes supporting all administrative functions such as CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.
Responsibilities include:
Maintaining routine clerical operations and communications.
Adhering to UCSF House and Telephone Standards while remaining sensitive to the needs of patients, staff, and providers.
Working collaboratively with others and adapting to changing priorities.
Problem‑solving, prioritizing, and facilitating complex transactions in daily activities.
Providing excellent customer service and ensuring accurate information flow between medical, hospital staff, and departments to maximize unit efficiency.
Working at any UCSF campus as needed and scheduled.
Required Qualifications
High‑school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
Strong computer skills, including basic keyboarding and experience with at least two Office‑type programs (e.g., Outlook, Word, Excel). Proven ability to navigate multiple patient record systems.
Ability to analyze situations, prioritize, develop solutions, and make recommendations.
Ability to work with minimal supervision and use good judgment under deadline pressure.
Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
Basic math skills required.
Proven ability to deal with a wide variety of individuals sensibly and effectively.
Excellent organizational and problem‑solving skills.
Strong writing skills, including composing, editing, and proofreading a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, detailed proficiency checklist completed with supervisor.
Preferred Qualifications
Experience in healthcare (medical, dental, or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service, or surgical scheduling.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what’s possible for the patients we serve. Consistently ranked among the top 10 hospitals nationwide, UCSF Health offers a rewarding work environment and opportunities for professional growth.
Pride Values UCSF is a diverse community. We seek candidates whose experience or community service prepares them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence (PRIDE values). We also are committed to equity in care delivery and our workforce.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Information
Job Code and Payroll Title: 004819 PRACTICE CRD 2
Job Category: Administrative Support
Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class: Career
Percentage: 100%
Location: San Francisco, CA (P.O.P.C. Peninsula Outpatient Surgery Center)
Work Style: Fully On‑Site
Shift: Days, Monday‑Friday, 8 Hours
Salary Range: $29.68 – $42.48 per hour (subject to approval and collective bargaining agreement)
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Job Summary As a patient-focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice, working closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. The role includes supporting all administrative functions such as CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.
Responsibilities include:
Maintaining routine clerical operations and communications.
Adhering to UCSF House and Telephone Standards while remaining sensitive to the needs of patients, staff, and providers.
Working collaboratively with others and adapting to changing priorities.
Problem‑solving, prioritizing, and facilitating complex transactions in daily activities.
Providing excellent customer service and ensuring accurate information flow between medical, hospital staff, and departments to maximize unit efficiency.
Working at any UCSF campus as needed and scheduled.
Required Qualifications
High‑school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
Strong computer skills, including basic keyboarding and experience with at least two Office‑type programs (e.g., Outlook, Word, Excel). Proven ability to navigate multiple patient record systems.
Ability to analyze situations, prioritize, develop solutions, and make recommendations.
Ability to work with minimal supervision and use good judgment under deadline pressure.
Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
Basic math skills required.
Proven ability to deal with a wide variety of individuals sensibly and effectively.
Excellent organizational and problem‑solving skills.
Strong writing skills, including composing, editing, and proofreading a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, detailed proficiency checklist completed with supervisor.
Preferred Qualifications
Experience in healthcare (medical, dental, or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service, or surgical scheduling.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian) strongly preferred.
Prior experience with EPIC.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what’s possible for the patients we serve. Consistently ranked among the top 10 hospitals nationwide, UCSF Health offers a rewarding work environment and opportunities for professional growth.
Pride Values UCSF is a diverse community. We seek candidates whose experience or community service prepares them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence (PRIDE values). We also are committed to equity in care delivery and our workforce.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Information
Job Code and Payroll Title: 004819 PRACTICE CRD 2
Job Category: Administrative Support
Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class: Career
Percentage: 100%
Location: San Francisco, CA (P.O.P.C. Peninsula Outpatient Surgery Center)
Work Style: Fully On‑Site
Shift: Days, Monday‑Friday, 8 Hours
Salary Range: $29.68 – $42.48 per hour (subject to approval and collective bargaining agreement)
#J-18808-Ljbffr