University of California, San Francisco
Practice Coordinator 2
University of California, San Francisco, San Francisco, California, United States, 94199
Overview
The anticipated duration of this assignment is approximately six months with potential to extend. As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Temporary Employment Program
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search. Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Responsibilities
Represent the administrative team as the public face of the Practice and support practice operations and customer service recovery/intervention efforts.
Provide support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Maintain routine clerical operations and communications; adhere to House and Telephone Standards; be sensitive to patients, staff, and providers.
Collaborate with clinical, administrative and management teams; problem-solve, prioritize, and facilitate complex transactions.
Support accurate information flow between medical staff and departments to maximize unit efficiency; work at any UCSF campus as needed and scheduled.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs; proven ability to navigate multiple patient records systems; able to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize, and develop solutions and make recommendations.
Ability to work with minimal supervision; able to use good judgment and work independently under deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
Basic math skills; demonstrated knowledge of medical practice terminology; strong organizational and problem-solving skills.
Demonstrated administrative/office coordination skills.
Preferred Qualifications
Demonstrated experience in health care (medical, dental, or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride and Equity UCSF is a diverse community committed to professionalism, respect, integrity, diversity and excellence. We embrace equity in care and in our workforce, and strive to build a broadly diverse community.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization TEP
Job Code and Payroll Title: 004819 PRACTICE CRD 2
Job Category: Administrative Support, Professional and Managerial, Support Services, Temporary Employment
Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class: Temporary Employment
Location: San Francisco, CA; Campus: China Basin (SF)
Work Style: Fully On-Site
Shift: Days; Shift Length: 8 Hours
Notes Referrals increase your chances of interviewing at University of California, San Francisco. We welcome you to apply and join us in improving healthcare.
#J-18808-Ljbffr
The anticipated duration of this assignment is approximately six months with potential to extend. As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Temporary Employment Program
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search. Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Responsibilities
Represent the administrative team as the public face of the Practice and support practice operations and customer service recovery/intervention efforts.
Provide support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Maintain routine clerical operations and communications; adhere to House and Telephone Standards; be sensitive to patients, staff, and providers.
Collaborate with clinical, administrative and management teams; problem-solve, prioritize, and facilitate complex transactions.
Support accurate information flow between medical staff and departments to maximize unit efficiency; work at any UCSF campus as needed and scheduled.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs; proven ability to navigate multiple patient records systems; able to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize, and develop solutions and make recommendations.
Ability to work with minimal supervision; able to use good judgment and work independently under deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
Basic math skills; demonstrated knowledge of medical practice terminology; strong organizational and problem-solving skills.
Demonstrated administrative/office coordination skills.
Preferred Qualifications
Demonstrated experience in health care (medical, dental, or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride and Equity UCSF is a diverse community committed to professionalism, respect, integrity, diversity and excellence. We embrace equity in care and in our workforce, and strive to build a broadly diverse community.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization TEP
Job Code and Payroll Title: 004819 PRACTICE CRD 2
Job Category: Administrative Support, Professional and Managerial, Support Services, Temporary Employment
Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class: Temporary Employment
Location: San Francisco, CA; Campus: China Basin (SF)
Work Style: Fully On-Site
Shift: Days; Shift Length: 8 Hours
Notes Referrals increase your chances of interviewing at University of California, San Francisco. We welcome you to apply and join us in improving healthcare.
#J-18808-Ljbffr