Proofpoint
Senior Customer Success Manager
Location: Boston, MA | Salary: $110,000–$130,000
About Us Proofpoint is the leader in human‑centric cybersecurity. We protect half a million customers, including 87 of the Fortune 100, from the latest threats while staying ahead of bad actors.
How We Work We are a global team that redefines cybersecurity, guided by our BRAVE core values: Bold, Responsive, Accountable, Visionary, Exceptional.
Corporate Overview In today’s cyber threat landscape, protection starts with people. Our mission is to keep users, data, and systems safe through a uniquely people‑centric approach.
The Role Proofpoint seeks a self‑starting, action‑oriented Senior Customer Success Manager to ensure customers realize the full value of our products and services and maximize renewals. This customer‑centric role demands interaction with senior enterprise leaders and technical staff across IT and security.
Your Day to Day
Drive high levels of customer success via post‑sales engagements and ownership of customer outcomes.
Advocate for customers with Product Management, Engineering, and internal teams to improve product deployments.
Provide proactive vision and guidance on data security initiatives to assigned customers.
Guide onboarding customers on how to utilize Proofpoint resources, support, training, and services.
Meet regularly with customers to review product adoption, health, issues, releases, and initiatives.
Contribute to functional groups across Product Management, Sales, Marketing, Engineering, Support, and Professional Services to reduce churn and dissatisfaction.
What You Bring To The Team
4‑year college degree in a business, technical area, or equivalent.
5+ years of industry experience in professional services, sales engineering, senior support engineering, or other customer‑facing roles.
Understanding and demonstration of customer success principles and behavior.
Ability to articulate customer business requirements and serve as the internal customer voice.
Knowledge of email security concepts and frameworks.
Knowledge of cloud technologies, web services, operating systems, and common technical architecture.
Ability to work effectively in a team and independently.
Excellent communication skills and phone and meeting presence at all customer organization levels.
Strong project and program‑management skills and high attention to detail.
Innovative, strategic thinking with tactical delivery.
Adaptability, positive attitude, and resilience in challenging situations.
Why Proofpoint Proofpoint’s award‑winning solutions protect people and empower a culture of collaboration and appreciation. We offer excellent growth opportunities across functions and value diversity.
Benefits & Perks
Competitive compensation
Comprehensive benefits package
Learning and development programs, including leadership workshops, stretch projects, and mentoring.
Flexible work environment: remote options, hybrid schedules, and flexible hours.
Annual wellness and community outreach days.
Recognition opportunities.
Global collaboration and networking opportunities.
Our Culture Rooted in values that inspire belonging, empower purpose, and drive success every day for everyone.
How to Apply Submit your application here: https://www.proofpoint.com/us/company/careers. If you need accommodation during the application or interview process, please contact accessibility@proofpoint.com.
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About Us Proofpoint is the leader in human‑centric cybersecurity. We protect half a million customers, including 87 of the Fortune 100, from the latest threats while staying ahead of bad actors.
How We Work We are a global team that redefines cybersecurity, guided by our BRAVE core values: Bold, Responsive, Accountable, Visionary, Exceptional.
Corporate Overview In today’s cyber threat landscape, protection starts with people. Our mission is to keep users, data, and systems safe through a uniquely people‑centric approach.
The Role Proofpoint seeks a self‑starting, action‑oriented Senior Customer Success Manager to ensure customers realize the full value of our products and services and maximize renewals. This customer‑centric role demands interaction with senior enterprise leaders and technical staff across IT and security.
Your Day to Day
Drive high levels of customer success via post‑sales engagements and ownership of customer outcomes.
Advocate for customers with Product Management, Engineering, and internal teams to improve product deployments.
Provide proactive vision and guidance on data security initiatives to assigned customers.
Guide onboarding customers on how to utilize Proofpoint resources, support, training, and services.
Meet regularly with customers to review product adoption, health, issues, releases, and initiatives.
Contribute to functional groups across Product Management, Sales, Marketing, Engineering, Support, and Professional Services to reduce churn and dissatisfaction.
What You Bring To The Team
4‑year college degree in a business, technical area, or equivalent.
5+ years of industry experience in professional services, sales engineering, senior support engineering, or other customer‑facing roles.
Understanding and demonstration of customer success principles and behavior.
Ability to articulate customer business requirements and serve as the internal customer voice.
Knowledge of email security concepts and frameworks.
Knowledge of cloud technologies, web services, operating systems, and common technical architecture.
Ability to work effectively in a team and independently.
Excellent communication skills and phone and meeting presence at all customer organization levels.
Strong project and program‑management skills and high attention to detail.
Innovative, strategic thinking with tactical delivery.
Adaptability, positive attitude, and resilience in challenging situations.
Why Proofpoint Proofpoint’s award‑winning solutions protect people and empower a culture of collaboration and appreciation. We offer excellent growth opportunities across functions and value diversity.
Benefits & Perks
Competitive compensation
Comprehensive benefits package
Learning and development programs, including leadership workshops, stretch projects, and mentoring.
Flexible work environment: remote options, hybrid schedules, and flexible hours.
Annual wellness and community outreach days.
Recognition opportunities.
Global collaboration and networking opportunities.
Our Culture Rooted in values that inspire belonging, empower purpose, and drive success every day for everyone.
How to Apply Submit your application here: https://www.proofpoint.com/us/company/careers. If you need accommodation during the application or interview process, please contact accessibility@proofpoint.com.
#J-18808-Ljbffr