Live Nation Entertainment
LN Concerts, Social Listening Coordinator - Temp
Live Nation Entertainment, Beverly Hills, California, United States, 90211
Live Nation Entertainment is the world’s leading live entertainment company. We operate Ticketmaster, Live Nation Concerts and Live Nation Media & Sponsorship.
Job Summary The Social Listening Coordinator is a dynamic role focused on monitoring, analyzing, and engaging with online conversations to protect and enhance Live Nation’s brand reputation.
Responsibilities
Use social listening tools to monitor comments, trends, and conflicts that may impact brand reputation.
Generate social listening reports for key stakeholders.
Identify emerging issues and potential crises to mitigate risks.
Analyze earned and owned data on consumer sentiment, brand perception, and fan concerns.
Continuously track social media platforms, news, and other channels for brand‑related risks.
Monitor and flag comments, mentions, tags, DMs, and conversations around Live Nation and organic posts.
Represent Live Nation's voice by engaging with followers on social media platforms (Facebook, Instagram, X/Twitter, TikTok, YouTube).
Build and strengthen relationships with key community stakeholders.
Collaborate with customer service, corporate communications, and public relations to address and elevate issues when necessary.
Qualifications
2‑3 years of experience in social listening or analytics reporting, preferably in a brand setting.
Proficiency with social listening tools (e.g., Sprout Social, Brandwatch, Sprinklr).
Ability to analyze and report on social media sentiment and engagement metrics.
Skilled in handling high volumes of inquiries in fast‑paced environments.
Experience managing crises in high‑profile or fast‑paced settings, preferably in entertainment.
At least 2 years of experience in community management, social engagement, or customer service ideally in the entertainment industry.
Strong understanding of social media platforms and their user demographics.
Familiarity with the latest meanings of emojis, slang, and niche communities.
Knowledge of the music industry and fan cultures.
Ability to work collaboratively with cross‑functional teams.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
We’re inviting you to apply online at Live Nation Careers.
Compensation $21.60 – $27.00 USD Hourly
Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications required.
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Job Summary The Social Listening Coordinator is a dynamic role focused on monitoring, analyzing, and engaging with online conversations to protect and enhance Live Nation’s brand reputation.
Responsibilities
Use social listening tools to monitor comments, trends, and conflicts that may impact brand reputation.
Generate social listening reports for key stakeholders.
Identify emerging issues and potential crises to mitigate risks.
Analyze earned and owned data on consumer sentiment, brand perception, and fan concerns.
Continuously track social media platforms, news, and other channels for brand‑related risks.
Monitor and flag comments, mentions, tags, DMs, and conversations around Live Nation and organic posts.
Represent Live Nation's voice by engaging with followers on social media platforms (Facebook, Instagram, X/Twitter, TikTok, YouTube).
Build and strengthen relationships with key community stakeholders.
Collaborate with customer service, corporate communications, and public relations to address and elevate issues when necessary.
Qualifications
2‑3 years of experience in social listening or analytics reporting, preferably in a brand setting.
Proficiency with social listening tools (e.g., Sprout Social, Brandwatch, Sprinklr).
Ability to analyze and report on social media sentiment and engagement metrics.
Skilled in handling high volumes of inquiries in fast‑paced environments.
Experience managing crises in high‑profile or fast‑paced settings, preferably in entertainment.
At least 2 years of experience in community management, social engagement, or customer service ideally in the entertainment industry.
Strong understanding of social media platforms and their user demographics.
Familiarity with the latest meanings of emojis, slang, and niche communities.
Knowledge of the music industry and fan cultures.
Ability to work collaboratively with cross‑functional teams.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
We’re inviting you to apply online at Live Nation Careers.
Compensation $21.60 – $27.00 USD Hourly
Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications required.
#J-18808-Ljbffr