Oracle
Data Center Manager
at
Oracle
This role serves as the technical liaison between technology teams and the Data Center Environment. You will troubleshoot a wide range of Data Center issues, escalating only the most complex problems to appropriate resolver groups. You will build and maintain documentation on supported technologies and understand all aspects of the equipment. You will innovate, make independent decisions, and also accept direction when given, paying close attention to detail. Process improvement and automation to simplify operations are expected.
You will execute small projects independently and collaborate with Direct Management on larger local projects. Consistency with established guidelines and management practices for your employees is essential. Some travel may be required.
Career Level M2
Responsibilities
Act as technical liaison for our technical teams.
Understand internal customer problems and provide technical solutions in a timely manner.
Understand customer urgency and sensitivity of problems.
Strong verbal and written communication skills.
Ability to speak confidently and communicate clearly with internal customers.
Work well with demanding customer environments and delight customers.
Strong consistency to process and be a process champion.
Installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Provide escalated 2nd level technical support for complex issues, leading problem management cases and providing management status.
Manage escalated support cases and lead internal technical resources and/or 3rd‑party vendors to resolution.
Assist with server operating system and application upgrades, bug fixes, and patching.
Work on standardization projects for hardware and software under the Oracle technology stack, ensuring consistent system uptime in an IaaS environment.
Ability to quickly learn new technologies and stay current with the latest developments.
Advanced knowledge of network architecture and protocols.
Experience with enterprise administrative scripting using major scripting languages (PowerShell, Bash, Perl, etc.).
Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
Highly service‑oriented, reliable, responsible, self‑motivated, and enthusiastic.
Superb communication skills to engage a diverse group of customers and staff.
Experience providing client‑facing, direct customer support and service.
Ability to connect with all levels of an organization professionally and tactfully.
Ability to work efficiently in multi‑functional teams or independently as an individual.
Qualifications
+2 years experience managing teams, including line management, appraisals, performance reviews, and hiring new team members.
3–8 years of experience in IT infrastructure support and server administration in a mid‑sized environment (200–1000+ servers).
3–8 years of experience supporting and troubleshooting distributed, N‑Tier applications, software, and operating systems.
Demonstrated expertise in at least two of the following areas:
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
Process improvement execution
Deep investigation of system or process details to solve customer problems.
Good interpersonal and influencing skills.
Ability to work independently with little direct management.
Open to provide after‑hours support as needed.
Experience supporting large enterprise customers in an operations environment.
Solid understanding of Data Center environment and infrastructure: cabling, cooling, power (UPS, generation).
Demonstrated examples of Data Center white space capacity planning.
Demonstrated understanding of organizational change.
Salary and Benefits US: Hiring Range – $80,000 – $199,500 per year, with eligibility for bonus and equity.
Medical, dental, and vision insurance, including expert medical opinion.
Short‑term and long‑term disability.
Life and AD&D insurance.
Supplemental life insurance (Employee/Spouse/Child).
Health care and dependent care Flexible Spending Accounts.
Pre‑tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off: Flexible Vacation provided to salaried employees; accrued vacation for other employees; specific accrual rates and eligibility described.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed annually, with up to 112 hours maximum.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal services.
Voluntary benefits: auto, homeowner, and pet insurance.
About Oracle Oracle is a world leader in cloud solutions, leveraging tomorrow’s technology to tackle today’s challenges. With over 40 years of experience, we promote integrity, empowerment, and inclusion for all employees. We support work‑life balance and offer flexible medical, life insurance, and retirement options. Oracle encourages community outreach through volunteer programs.
Accommodation and Inclusion We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, contact accommodation-request_mb@oracle.com or call +1 888 404 2494 (United States).
Equal Employment Opportunity Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records pursuant to applicable law.
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at
Oracle
This role serves as the technical liaison between technology teams and the Data Center Environment. You will troubleshoot a wide range of Data Center issues, escalating only the most complex problems to appropriate resolver groups. You will build and maintain documentation on supported technologies and understand all aspects of the equipment. You will innovate, make independent decisions, and also accept direction when given, paying close attention to detail. Process improvement and automation to simplify operations are expected.
You will execute small projects independently and collaborate with Direct Management on larger local projects. Consistency with established guidelines and management practices for your employees is essential. Some travel may be required.
Career Level M2
Responsibilities
Act as technical liaison for our technical teams.
Understand internal customer problems and provide technical solutions in a timely manner.
Understand customer urgency and sensitivity of problems.
Strong verbal and written communication skills.
Ability to speak confidently and communicate clearly with internal customers.
Work well with demanding customer environments and delight customers.
Strong consistency to process and be a process champion.
Installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
Provide escalated 2nd level technical support for complex issues, leading problem management cases and providing management status.
Manage escalated support cases and lead internal technical resources and/or 3rd‑party vendors to resolution.
Assist with server operating system and application upgrades, bug fixes, and patching.
Work on standardization projects for hardware and software under the Oracle technology stack, ensuring consistent system uptime in an IaaS environment.
Ability to quickly learn new technologies and stay current with the latest developments.
Advanced knowledge of network architecture and protocols.
Experience with enterprise administrative scripting using major scripting languages (PowerShell, Bash, Perl, etc.).
Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
Highly service‑oriented, reliable, responsible, self‑motivated, and enthusiastic.
Superb communication skills to engage a diverse group of customers and staff.
Experience providing client‑facing, direct customer support and service.
Ability to connect with all levels of an organization professionally and tactfully.
Ability to work efficiently in multi‑functional teams or independently as an individual.
Qualifications
+2 years experience managing teams, including line management, appraisals, performance reviews, and hiring new team members.
3–8 years of experience in IT infrastructure support and server administration in a mid‑sized environment (200–1000+ servers).
3–8 years of experience supporting and troubleshooting distributed, N‑Tier applications, software, and operating systems.
Demonstrated expertise in at least two of the following areas:
Systems administration (Linux and/or Windows Servers)
Networking (DNS, TCP/IP)
Process improvement execution
Deep investigation of system or process details to solve customer problems.
Good interpersonal and influencing skills.
Ability to work independently with little direct management.
Open to provide after‑hours support as needed.
Experience supporting large enterprise customers in an operations environment.
Solid understanding of Data Center environment and infrastructure: cabling, cooling, power (UPS, generation).
Demonstrated examples of Data Center white space capacity planning.
Demonstrated understanding of organizational change.
Salary and Benefits US: Hiring Range – $80,000 – $199,500 per year, with eligibility for bonus and equity.
Medical, dental, and vision insurance, including expert medical opinion.
Short‑term and long‑term disability.
Life and AD&D insurance.
Supplemental life insurance (Employee/Spouse/Child).
Health care and dependent care Flexible Spending Accounts.
Pre‑tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off: Flexible Vacation provided to salaried employees; accrued vacation for other employees; specific accrual rates and eligibility described.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed annually, with up to 112 hours maximum.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal services.
Voluntary benefits: auto, homeowner, and pet insurance.
About Oracle Oracle is a world leader in cloud solutions, leveraging tomorrow’s technology to tackle today’s challenges. With over 40 years of experience, we promote integrity, empowerment, and inclusion for all employees. We support work‑life balance and offer flexible medical, life insurance, and retirement options. Oracle encourages community outreach through volunteer programs.
Accommodation and Inclusion We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, contact accommodation-request_mb@oracle.com or call +1 888 404 2494 (United States).
Equal Employment Opportunity Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records pursuant to applicable law.
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