NYC Public Schools
Director of Tuition, Impartial Hearing Order Implementation Unit, OGC - 25707
NYC Public Schools, New York, New York, us, 10261
Director of Tuition, Impartial Hearing Order Implementation Unit, OGC - 25707
Position Summary:
Under the direction of the Senior Director of Account Management, Tuition and Reimbursements, the Director of Tuition will leverage independent initiative and judgment to ensure efficient processes for timely authorization of tuition payments mandated by impartial hearing orders. The role involves supervising tuition specialists, responding to inquiries from parents, advocates, attorneys and private schools, collecting required documentation, authorizing tuition, and processing payments in accordance with Impartial Hearing Orders. The Director will also perform related duties during the absence of the Senior Director.
Reports to:
Senior Director of Account Management, Tuition and Reimbursements
Direct Reports:
Team Lead(s) Compliance/Account Management
Key Relationships:
Office of the Auditor General (OAG), Office of General Counsel (OGC), Impartial Hearing Office (IHO), Special Education Unit (SEU), Committees on Special Education (CSE), Borough/Citywide Offices (B/COs), Office of Related Services (ORS), Office of Pupil Transportation (OPT), Office of Student Enrollment (OSE), Officer of Student Health (OSH), Division of Financial Operations (DFO), District 75.
Responsibilities
Execute necessary actions related to Impartial Hearing Orders to ensure NYC Public Schools compliance with the L.V. lawsuit.
Create training materials around the tuition processing workflow of account management.
Supervise and train tuition specialist staff.
Assist the Senior Director in planning and implementing daily unit activities, including responding to parent, attorney/advocate, and school queries.
Monitor escalated order/decision implementation obstacles and direct action by the appropriate team lead and staff members.
Manage communication with Impartial Hearing Officers to seek clarification or additional evidence.
Arrange and attend meetings with NYCPS leadership, compile relevant information to demonstrate problem situations, and prepare proposed recommendations for resolution, ensuring compliance with NYCPS regulations, policy, and court‑ordered implementation.
Prepare standard scripts for staff when responding to tuition inquiries to ensure uniform responses to frequently asked questions.
Conduct research to determine the status of outstanding tuition claims, including cases pending settlement or appeal, to respond to leadership inquiries concerning deliverability problems and concerns raised by parents and providers.
Conduct analysis of day‑to‑day tuition processing activities, providing leadership with essential support to reorganize, streamline, and enhance office workflows.
Review FAMIS, Contract Aid Financial System (CAFS), and other NYCPS legacy systems to identify outstanding entitlements and other required actions.
Develop stakeholder information guides regarding tuition payments tailored to various stakeholder groups and ensure they remain up to date.
Qualification Requirements Minimum
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, operations research, or a closely related field, or a Juris Doctor degree, and two years of satisfactory full‑time professional experience in budget administration, accounting economics, financial administration, or related areas, with at least 18 months in an executive, managerial, administrative, consultative, or supervisory capacity. Supervision must include staff performing professional work in the described areas.
A baccalaureate degree from an accredited college and four years of satisfactory full‑time professional experience as described above, including the required 18 months of executive, managerial, administrative, consultative or supervisory experience.
Education and/or experience equivalent to the above. Graduate education may substitute for professional experience but not for the required 18 months of managerial experience, at the rate of 15 graduate semester credits per 6 months, up to a maximum of 1 year of professional experience. All candidates must possess a baccalaureate degree and 18 months of executive managerial experience as described.
Preferred
Ability to supervise and coordinate staff in a public facing, customer engagement environment.
Ability to make effective assessments.
Proficiency in all Microsoft Office 365 applications.
Excellent verbal, listening, problem solving and customer engagement skills.
Attention to detail and follow‑through.
Strong organizational and time‑management skills.
Salary:
$121,000 – $125,500 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)
Please include a resume and cover letter with your application.
NOTE:
The filling of all positions is subject to budget availability and/or grant funding.
New York City Residency is NOT Required.
We encourage all applicants from the New York City tri‑state area to apply.
AN EQUAL OPPORTUNITY EMPLOYER DOE Non‑Discrimination Policy: The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non‑Discrimination Policy.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
#J-18808-Ljbffr
Under the direction of the Senior Director of Account Management, Tuition and Reimbursements, the Director of Tuition will leverage independent initiative and judgment to ensure efficient processes for timely authorization of tuition payments mandated by impartial hearing orders. The role involves supervising tuition specialists, responding to inquiries from parents, advocates, attorneys and private schools, collecting required documentation, authorizing tuition, and processing payments in accordance with Impartial Hearing Orders. The Director will also perform related duties during the absence of the Senior Director.
Reports to:
Senior Director of Account Management, Tuition and Reimbursements
Direct Reports:
Team Lead(s) Compliance/Account Management
Key Relationships:
Office of the Auditor General (OAG), Office of General Counsel (OGC), Impartial Hearing Office (IHO), Special Education Unit (SEU), Committees on Special Education (CSE), Borough/Citywide Offices (B/COs), Office of Related Services (ORS), Office of Pupil Transportation (OPT), Office of Student Enrollment (OSE), Officer of Student Health (OSH), Division of Financial Operations (DFO), District 75.
Responsibilities
Execute necessary actions related to Impartial Hearing Orders to ensure NYC Public Schools compliance with the L.V. lawsuit.
Create training materials around the tuition processing workflow of account management.
Supervise and train tuition specialist staff.
Assist the Senior Director in planning and implementing daily unit activities, including responding to parent, attorney/advocate, and school queries.
Monitor escalated order/decision implementation obstacles and direct action by the appropriate team lead and staff members.
Manage communication with Impartial Hearing Officers to seek clarification or additional evidence.
Arrange and attend meetings with NYCPS leadership, compile relevant information to demonstrate problem situations, and prepare proposed recommendations for resolution, ensuring compliance with NYCPS regulations, policy, and court‑ordered implementation.
Prepare standard scripts for staff when responding to tuition inquiries to ensure uniform responses to frequently asked questions.
Conduct research to determine the status of outstanding tuition claims, including cases pending settlement or appeal, to respond to leadership inquiries concerning deliverability problems and concerns raised by parents and providers.
Conduct analysis of day‑to‑day tuition processing activities, providing leadership with essential support to reorganize, streamline, and enhance office workflows.
Review FAMIS, Contract Aid Financial System (CAFS), and other NYCPS legacy systems to identify outstanding entitlements and other required actions.
Develop stakeholder information guides regarding tuition payments tailored to various stakeholder groups and ensure they remain up to date.
Qualification Requirements Minimum
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, operations research, or a closely related field, or a Juris Doctor degree, and two years of satisfactory full‑time professional experience in budget administration, accounting economics, financial administration, or related areas, with at least 18 months in an executive, managerial, administrative, consultative, or supervisory capacity. Supervision must include staff performing professional work in the described areas.
A baccalaureate degree from an accredited college and four years of satisfactory full‑time professional experience as described above, including the required 18 months of executive, managerial, administrative, consultative or supervisory experience.
Education and/or experience equivalent to the above. Graduate education may substitute for professional experience but not for the required 18 months of managerial experience, at the rate of 15 graduate semester credits per 6 months, up to a maximum of 1 year of professional experience. All candidates must possess a baccalaureate degree and 18 months of executive managerial experience as described.
Preferred
Ability to supervise and coordinate staff in a public facing, customer engagement environment.
Ability to make effective assessments.
Proficiency in all Microsoft Office 365 applications.
Excellent verbal, listening, problem solving and customer engagement skills.
Attention to detail and follow‑through.
Strong organizational and time‑management skills.
Salary:
$121,000 – $125,500 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)
Please include a resume and cover letter with your application.
NOTE:
The filling of all positions is subject to budget availability and/or grant funding.
New York City Residency is NOT Required.
We encourage all applicants from the New York City tri‑state area to apply.
AN EQUAL OPPORTUNITY EMPLOYER DOE Non‑Discrimination Policy: The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non‑Discrimination Policy.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
#J-18808-Ljbffr