Prometric
Test Center Administrator (FT)
Reports to:
Test Center Manager
Department:
Test Center
Location:
New York, NY
Test Center Address:
1250 Broadway, Suite 2500 New York, NY 10001, United States
About Prometric: Prometric is a leading provider of technology‑enabled testing and assessment solutions. With more than 7 million test takers annually in 180 countries, we deliver high quality testing solutions anywhere, anytime.
Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide, ensuring exam integrity and providing a friendly environment for test takers.
Responsibilities
Maintain and apply expert knowledge of test center policies, practices and procedures.
Greet examinees and verify identification.
Perform required security checks, including the use of wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and protect materials in the test center.
Ensure every candidate receives a fair and comfortable testing experience.
Report any occurrences outside company guidelines.
Maintain flexibility with scheduling based on Prometric operational days.
Represent Prometric’s vision, mission and values.
Safeguard the test center from misconduct.
Digitally scan and record candidate fingerprint identification (if applicable).
Qualifications Education:
High school diploma or equivalent required.
College experience a plus.
Experience:
Minimum of one year of customer service experience in person (call center, retail, restaurant, etc.) required.
Must be 18 years of age or older.
Skills:
Professional and effective communication with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Multi‑tasking ability and handling of small tools, packing equipment.
Familiarity with Microsoft Windows‑based programs (MS Office, Outlook, web browsing).
Physical Job Requirements:
Ability to bend, stoop, and lift up to 40 pounds.
Maintain a stationary position for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates.
Adjust or focus computer screens and monitor testing rooms visually.
Maintain computers in lab and office setting while ensuring safety protocols.
Benefits and Schedule
Schedule:
Full Time – Hours will vary. Site may be open Monday through Saturday 7 am to 6 pm. Saturday availability required. Occasional evening hours and possible Sunday hours.
Perks for employees hired for 20+ hours:
12 paid holidays Off annually based on work schedule and start date.
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves or overnight shifts.
Paid training.
Pro‑rated sick time based on start date.
401(k).
Employee Assistance Program.
Vision benefits.
FSA.
Perks for employees hired for full time:
Legal.
Vacation.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, and local law.
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Test Center Manager
Department:
Test Center
Location:
New York, NY
Test Center Address:
1250 Broadway, Suite 2500 New York, NY 10001, United States
About Prometric: Prometric is a leading provider of technology‑enabled testing and assessment solutions. With more than 7 million test takers annually in 180 countries, we deliver high quality testing solutions anywhere, anytime.
Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide, ensuring exam integrity and providing a friendly environment for test takers.
Responsibilities
Maintain and apply expert knowledge of test center policies, practices and procedures.
Greet examinees and verify identification.
Perform required security checks, including the use of wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and protect materials in the test center.
Ensure every candidate receives a fair and comfortable testing experience.
Report any occurrences outside company guidelines.
Maintain flexibility with scheduling based on Prometric operational days.
Represent Prometric’s vision, mission and values.
Safeguard the test center from misconduct.
Digitally scan and record candidate fingerprint identification (if applicable).
Qualifications Education:
High school diploma or equivalent required.
College experience a plus.
Experience:
Minimum of one year of customer service experience in person (call center, retail, restaurant, etc.) required.
Must be 18 years of age or older.
Skills:
Professional and effective communication with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Multi‑tasking ability and handling of small tools, packing equipment.
Familiarity with Microsoft Windows‑based programs (MS Office, Outlook, web browsing).
Physical Job Requirements:
Ability to bend, stoop, and lift up to 40 pounds.
Maintain a stationary position for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates.
Adjust or focus computer screens and monitor testing rooms visually.
Maintain computers in lab and office setting while ensuring safety protocols.
Benefits and Schedule
Schedule:
Full Time – Hours will vary. Site may be open Monday through Saturday 7 am to 6 pm. Saturday availability required. Occasional evening hours and possible Sunday hours.
Perks for employees hired for 20+ hours:
12 paid holidays Off annually based on work schedule and start date.
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves or overnight shifts.
Paid training.
Pro‑rated sick time based on start date.
401(k).
Employee Assistance Program.
Vision benefits.
FSA.
Perks for employees hired for full time:
Legal.
Vacation.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, and local law.
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