O'Flaherty Law Group
Client Intake Sales and Service Specialist (Law Firm)
O'Flaherty Law Group, Naperville, Illinois, United States, 60564
Client Intake Sales and Service Specialist (Law Firm)
Location: Naperville, IL
Pay: $18.00/hr – $21.00/hr (experience based)
Employment Type: Full-time
Schedule: Monday–Friday, 8:30 a.m.–6 p.m. (8‑hour block to be discussed)
Job Description We are a lively law firm located in the western suburbs, practicing several areas of law with a high volume of incoming phone calls and web submissions daily. We are rapidly growing and need a full‑time Client Intake Sales and Service Specialist to join our diverse team.
Responsibilities
Screen incoming communications to the law firm
Review and record potential clients’ claims by phone and email
Schedule appointments between potential clients and legal staff
Provide professional representation both on the phone and in person for our firm
Send attorney retention agreements to potential clients
Open new client matters
Follow up on potential client communication
Prepare daily positional and department reports
Engage in continuous training and improve client intake processing and communication skills
Perform cross‑department duties that may include billing tasks, supply restocking, and other assorted tasks
Qualifications
Experience within the service industry, sales, professional office environment, legal office, or other high‑volume office experience
Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, Word, SharePoint)
Proficiency using a computer and excellent typing skills
Proficiency using a multi‑line phone system
Excellent phone/customer service skills
Strong listening and interviewing skills
Ability to manage high call volume
Ability to work quickly and efficiently in a fast‑paced environment
What We Offer
Engaging, friendly work environment
401(k) with employer contribution after 1 year of full‑time employment
10 days PTO, 5 days sick pay, certain holidays, and one floating holiday (accrual begins after 1 month)
Health insurance after 90 days of full‑time employment
Weekly bonuses based on KPIs
Benefits
401(k)
Health insurance
Paid time off
Schedule Monday–Friday
Apply Complete the online application and attach your resume; we’ll be in touch soon.
#J-18808-Ljbffr
Pay: $18.00/hr – $21.00/hr (experience based)
Employment Type: Full-time
Schedule: Monday–Friday, 8:30 a.m.–6 p.m. (8‑hour block to be discussed)
Job Description We are a lively law firm located in the western suburbs, practicing several areas of law with a high volume of incoming phone calls and web submissions daily. We are rapidly growing and need a full‑time Client Intake Sales and Service Specialist to join our diverse team.
Responsibilities
Screen incoming communications to the law firm
Review and record potential clients’ claims by phone and email
Schedule appointments between potential clients and legal staff
Provide professional representation both on the phone and in person for our firm
Send attorney retention agreements to potential clients
Open new client matters
Follow up on potential client communication
Prepare daily positional and department reports
Engage in continuous training and improve client intake processing and communication skills
Perform cross‑department duties that may include billing tasks, supply restocking, and other assorted tasks
Qualifications
Experience within the service industry, sales, professional office environment, legal office, or other high‑volume office experience
Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, Word, SharePoint)
Proficiency using a computer and excellent typing skills
Proficiency using a multi‑line phone system
Excellent phone/customer service skills
Strong listening and interviewing skills
Ability to manage high call volume
Ability to work quickly and efficiently in a fast‑paced environment
What We Offer
Engaging, friendly work environment
401(k) with employer contribution after 1 year of full‑time employment
10 days PTO, 5 days sick pay, certain holidays, and one floating holiday (accrual begins after 1 month)
Health insurance after 90 days of full‑time employment
Weekly bonuses based on KPIs
Benefits
401(k)
Health insurance
Paid time off
Schedule Monday–Friday
Apply Complete the online application and attach your resume; we’ll be in touch soon.
#J-18808-Ljbffr