Cannon Industries
Cannon Industries
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.
General Job Description:
Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.
Minimum Qualifications:
Minimum
2 years customer service experience in an administrative/office
setting Excellent
phone communication ability Ability
to navigate a computer database Attention
to detail. Organized
with clerical skills. Specific Duties: Responsible
for customer order entry from EDI Monitor
EDI schedules to make sure EAU (Estimated Annual Usage) is being
met, and that customer orders are not dropping out of schedule. Monitor
customer websites for purchase orders, schedule changes, request
for quotes, quality information Handles
customer inquiries pertaining to orders/product Communicates
with customers daily to report ship & delivery information Complete
ASN (Advance Ship Notice) when parts ship to customer Monitor
all shipments by production to customer Maintain
all customer files Create
Expediter Report Monitor
the customers delivery performance Acknowledge
customer PO’s (purchase orders) Proactively
notify customers of late orders Assign
RMA’s (Return Material Authorization) to quality department for
reconciliation Provide
proof of delivery to customers as necessary for invoice
discrepancies. Maintain
and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.
2 years customer service experience in an administrative/office
setting Excellent
phone communication ability Ability
to navigate a computer database Attention
to detail. Organized
with clerical skills. Specific Duties: Responsible
for customer order entry from EDI Monitor
EDI schedules to make sure EAU (Estimated Annual Usage) is being
met, and that customer orders are not dropping out of schedule. Monitor
customer websites for purchase orders, schedule changes, request
for quotes, quality information Handles
customer inquiries pertaining to orders/product Communicates
with customers daily to report ship & delivery information Complete
ASN (Advance Ship Notice) when parts ship to customer Monitor
all shipments by production to customer Maintain
all customer files Create
Expediter Report Monitor
the customers delivery performance Acknowledge
customer PO’s (purchase orders) Proactively
notify customers of late orders Assign
RMA’s (Return Material Authorization) to quality department for
reconciliation Provide
proof of delivery to customers as necessary for invoice
discrepancies. Maintain
and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.