Customer Service Representative

Would you

thrive in a workplace where you're not just an employee, but a valued member of the team?

Do you have a passion for

helping people with the capacity to grow & learn new things?

Are you eager to elevate your career by aligning with a reputable and essential business ?

Then come join the winning team at S & D Plumbing!

**At S & D Plumbing, **we pride ourselves on delivering top-notch plumbing solutions to our residential customers. We believe that behind every successful service call is a team of dedicated customer service professionals ensuring smooth operations, efficient scheduling, and overall customer satisfaction.

We are seeking a dynamic and customer-focused

Residential Plumbing Customer Service Representative

to join our growing team. This role will be instrumental in providing the first line of support for our customers, ensuring that they receive timely, effective, and empathetic assistance.

Who

we are:

Established in 1980, S & D Plumbing is more than just a residential plumbing company – we are a testament to unwavering excellence and dedication. As a family-owned and operated company, we've seamlessly melded our rich legacy with a commitment to unparalleled service. Every interaction, whether with customers, or team members, resonates with the respect and integrity that defines us. Excellence isn't just what we strive for, it's what we consistently deliver.

What we offer:

· $15-$20/hour based on experience

· Competitive weekly pay

· Monthly bonus opportunities

· Generous referral bonus opportunity

· Full Access to Ramsey's SmartDollar Class

· Medical coverage offered

· Paid life insurance

· Simple IRA Retirement Plan with company match

· Health Savings Account

· Ongoing leadership and occupational training

· Paid time off

· 5 paid holidays

· Parental leave

· Monthly gym membership allowance

· Quarterly company events

· Outstanding company culture

Job Description:

· Answer customer inquiries via phone, email, or chat regarding plumbing issues, service requests, and appointments.

· Coordinate with dispatcher to schedule and dispatch plumbing technicians to residential locations based on urgency and technician availability.

· Coordinate with the technical team to relay specific customer requirements or concerns.

· Maintain accurate records of service calls, customer interactions, and scheduled appointments.

· Provide prompt feedback to management regarding service failures or customer concerns.

· Stay updated on our services and policies to provide accurate information to customers.

· Address and resolve customer complaints in a professional manner.

· Authentically promote and adhere to company vision, mission, core values, and brand.

· Have fun working on a vibrant, talented team!

Job Requirements

· High school diploma or equivalent.

· Previous experience in a customer service role, preferably in the residential service industry.

· Proficient in using computer systems and software, especially Microsoft Office Suite, ServiceTitan knowledge is a bonus.

· Excellent communication skills, both written and verbal.

· Strong organization skills and attention to detail.

· Ability to handle stressful situations and muti-task in a fast-paced environment.

What our team members are saying about us:

“I love the close-knit environment that S & D provides! You know how they say your coworkers are basically like your family…well in this case you FEEL it!” - Claire, CSR Department

“S & D Plumbing provides outstanding growth opportunities and the necessary training for each team member to excel. The sky is the limit at S & D!” - Brad, Director of Marketing

Learn more about us:

At S & D Plumbing, we don't just fill positions; we welcome catalysts of excellence. Are you ready to be one of them? Get to know us better by visiting https://sanddplumbing.com/about-us/. We look forward to reviewing your application!