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Illumina

Informatics Success Specialist

Illumina, Washington, District of Columbia, us, 20022

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Employer Industry: Genomics and Biotechnology

Why consider this job opportunity:

Salary up to $121,300

Eligibility for variable cash programs (bonus or commission) and potential equity as part of the compensation package

Comprehensive benefits including access to genomics sequencing, family planning, health/dental/vision insurance, retirement benefits, and paid time off

Opportunity for career advancement and professional growth within a leading company in the genomics field

Work remotely with some periodic travel, offering flexibility in your work environment

Commitment to diversity and inclusion, fostering a supportive workplace culture

What to Expect (Job Responsibilities):

Serve as the primary post-sale contact for enterprise software clients, building and maintaining strong relationships with key stakeholders

Drive revenue through continued renewal of software licenses, usage, and further software adoption

Proactively monitor account health and metrics, identifying risks and opportunities for growth

Track success metrics and present quarterly business reviews (QBRs) to executive stakeholders to ensure customer satisfaction

Collaborate with various teams to communicate client feedback and influence product roadmap

What is Required (Qualifications):

Typically requires 2+ years of relevant experience in software sales, customer success, or project management

Scientific background, specifically in molecular biology, is highly desired

Demonstrated written and verbal communication and training skills

Outstanding problem-solving and interpersonal skills

Ability to work collaboratively in a highly matrixed sales organization

How to Stand Out (Preferred Qualifications):

Typically requires a minimum of 2+ years of related experience with a degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees (Masters, MBA, or PhD) are a plus

#Genomics #Biotechnology #RemoteWork #CareerGrowth #CustomerSuccess

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