Rippling
Account Manager- SMB, Growth & Retention (Core)
Rippling, San Francisco, California, United States, 94199
Account Manager‑SMB, Growth & Retention (Core)
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Account Manager‑SMB, Growth & Retention (Core)
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company—payroll, expenses, benefits, computers, and more—into a single system that lets you manage and automate every part of the employee lifecycle.
Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About The Role We’re looking for a self‑driven, growth‑minded account manager with a proven track record of success to join our hybrid‑remote, US‑based Account Management team. As an account manager at Rippling, you are the CEO of your book of business: you are the primary relationship owner for each customer, guiding them to optimize the use of Rippling’s suite of back‑office HR products and solutions, drive adoption, retention, and revenue growth, and meet company objectives.
What You Will Do
Proactively engage customers via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions‑based approach.
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in‑person meetings.
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
Build and manage a pipeline of new subscription cross‑sales, product upgrades, and contract renewals to monthly targets.
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long‑term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
Take an entrepreneurial approach to the role by being proactive and strategic, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
Track record of consistently meeting and exceeding quota via new product sales and upgrades.
Competitive and creative drive to win over customers and think outside the box to get a deal done.
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
Proven success building and maintaining long‑term commercial relationships.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Highly organized, self‑motivated, and detail‑oriented; great follow‑through on projects/tasks big and small.
High integrity; enthusiastic about building a great company for the long term.
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Commission is not guaranteed.
OTE (60/40 commission split for base/variable pay): $130,000/year.
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week, to be an essential function of the employee's role.
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Account Manager‑SMB, Growth & Retention (Core)
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company—payroll, expenses, benefits, computers, and more—into a single system that lets you manage and automate every part of the employee lifecycle.
Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About The Role We’re looking for a self‑driven, growth‑minded account manager with a proven track record of success to join our hybrid‑remote, US‑based Account Management team. As an account manager at Rippling, you are the CEO of your book of business: you are the primary relationship owner for each customer, guiding them to optimize the use of Rippling’s suite of back‑office HR products and solutions, drive adoption, retention, and revenue growth, and meet company objectives.
What You Will Do
Proactively engage customers via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions‑based approach.
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in‑person meetings.
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
Build and manage a pipeline of new subscription cross‑sales, product upgrades, and contract renewals to monthly targets.
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long‑term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
Take an entrepreneurial approach to the role by being proactive and strategic, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
Track record of consistently meeting and exceeding quota via new product sales and upgrades.
Competitive and creative drive to win over customers and think outside the box to get a deal done.
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
Proven success building and maintaining long‑term commercial relationships.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Highly organized, self‑motivated, and detail‑oriented; great follow‑through on projects/tasks big and small.
High integrity; enthusiastic about building a great company for the long term.
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Commission is not guaranteed.
OTE (60/40 commission split for base/variable pay): $130,000/year.
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week, to be an essential function of the employee's role.
#J-18808-Ljbffr