Rippling
Account Manager -SMB, Growth & Retention (HR Services)
Rippling, San Francisco, California, United States, 94199
Join to apply for the
Account Manager – SMB, Growth & Retention (HR Services)
role at
Rippling .
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example: with Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps such as Slack and Microsoft 365—all within 90 seconds.
About The Role We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back‑office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our SMB segment own revenue retention and growth of one of our fastest growing customer segments. This is a quota‑carrying sales role.
What You Will Do
Ensure customers in the HR Services channel realize value and expand across the platform.
Proactively engage customers in your book via key lifecycle events: go-live, introduction calls, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in‑person meetings.
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influencing Rippling’s product roadmap and increasing operational efficiency.
Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
Track record of consistently meeting and exceeding quota via new product sales and upgrades.
Competitive and creative drive to win over customers and think outside the box to get a deal done.
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
Proven success building and maintaining long‑term commercial relationships.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Highly organized, self‑motivated, and detail-oriented; great follow‑through on projects/tasks big and small.
High integrity; enthusiastic about building a great company for the long term.
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees who live within a defined radius of a Rippling office, working in the office, at least three days a week, is an essential function of the role.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location. Final offer amounts may vary from the amounts listed below.
OTE (60/40 commission split for base/variable pay):
$130,000/year .
Commission is not guaranteed.
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Account Manager – SMB, Growth & Retention (HR Services)
role at
Rippling .
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example: with Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps such as Slack and Microsoft 365—all within 90 seconds.
About The Role We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid US-based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back‑office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our SMB segment own revenue retention and growth of one of our fastest growing customer segments. This is a quota‑carrying sales role.
What You Will Do
Ensure customers in the HR Services channel realize value and expand across the platform.
Proactively engage customers in your book via key lifecycle events: go-live, introduction calls, benefits renewal, executive business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in‑person meetings.
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influencing Rippling’s product roadmap and increasing operational efficiency.
Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
Track record of consistently meeting and exceeding quota via new product sales and upgrades.
Competitive and creative drive to win over customers and think outside the box to get a deal done.
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process.
Proven success building and maintaining long‑term commercial relationships.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Highly organized, self‑motivated, and detail-oriented; great follow‑through on projects/tasks big and small.
High integrity; enthusiastic about building a great company for the long term.
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
Rippling highly values employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees who live within a defined radius of a Rippling office, working in the office, at least three days a week, is an essential function of the role.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the ranges below based on location. Final offer amounts may vary from the amounts listed below.
OTE (60/40 commission split for base/variable pay):
$130,000/year .
Commission is not guaranteed.
#J-18808-Ljbffr