LVMH Group
CSC Insights & Analytics Specialist
LVMH Group, Culver City, California, United States, 90232
The CSC Insights & Analytics Specialist is responsible for analyzing operational and customer data, maintaining performance dashboards, and supporting business reporting to enhance workflow efficiency and customer experience. This role translates data into actionable insights that support customer engagement and retention initiatives across omni‑channel touchpoints.
Position Title: CSC Insights & Analytics Specialist
Department: Client Service Center (CSC)
Reports to: CSC Team manager
Job responsibilities
Operation & Performance Analytics
Collect, analyze, and interpret operational data (traffic, PCA, SLA, CPD, etc.) and sales data (daily/weekly/monthly performance) to identify trends and root causes. Build and maintain dashboards and reports (Salesforce, Power BI, Excel) to support decision‑making at both operational and management levels. Leverage operational and customer data to enhance workflow efficiency and develop sales and demand forecasts to support strategic planning. Collaborate with cross‑functional teams (CSC Central, E‑Commerce, Retail, etc.) to connect customer feedback data with business and operational outcomes. Support management in developing data‑driven business recommendations and business cases for new service initiatives or improvements.
Customer Performance Insights & Experience Support
Translate operational and customer data into clear insight summaries to support customer experience and engagement planning. Analyze customer behavior and segmentation trends to identify opportunities to improve retention and repeat engagement. Generate target customer cohorts and support engagement action plans in collaboration with E‑Commerce and CRM teams. Monitor engagement outcomes and provide recommendations to optimize future follow‑up workflows.
Profile
5+ years of experience in data analytics, customer experience insights, or related roles. Strong ability to interpret data and synthesize insights into clear, concise communication for internal teams. Experience working in luxury retail, fashion, hospitality, or customer experience–driven organizations preferred. Proficiency in CRM and reporting tools (Salesforce preferred; Power BI and Excel strongly preferred). Strong communication and cross‑functional collaboration skills. Detail‑oriented, highly organized, and capable of managing multiple priorities. Business‑level English proficiency preferred. Additional information
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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Operation & Performance Analytics
Collect, analyze, and interpret operational data (traffic, PCA, SLA, CPD, etc.) and sales data (daily/weekly/monthly performance) to identify trends and root causes. Build and maintain dashboards and reports (Salesforce, Power BI, Excel) to support decision‑making at both operational and management levels. Leverage operational and customer data to enhance workflow efficiency and develop sales and demand forecasts to support strategic planning. Collaborate with cross‑functional teams (CSC Central, E‑Commerce, Retail, etc.) to connect customer feedback data with business and operational outcomes. Support management in developing data‑driven business recommendations and business cases for new service initiatives or improvements.
Customer Performance Insights & Experience Support
Translate operational and customer data into clear insight summaries to support customer experience and engagement planning. Analyze customer behavior and segmentation trends to identify opportunities to improve retention and repeat engagement. Generate target customer cohorts and support engagement action plans in collaboration with E‑Commerce and CRM teams. Monitor engagement outcomes and provide recommendations to optimize future follow‑up workflows.
Profile
5+ years of experience in data analytics, customer experience insights, or related roles. Strong ability to interpret data and synthesize insights into clear, concise communication for internal teams. Experience working in luxury retail, fashion, hospitality, or customer experience–driven organizations preferred. Proficiency in CRM and reporting tools (Salesforce preferred; Power BI and Excel strongly preferred). Strong communication and cross‑functional collaboration skills. Detail‑oriented, highly organized, and capable of managing multiple priorities. Business‑level English proficiency preferred. Additional information
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr