LVMH Group
Operate the store through superior customer service, sales management, professional selling and effective staff management.
Manage store business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.
Job responsibilities DUTIES & RESPONSIBILITIES
Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the In-store Trainer to tailor individual action plans Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals. Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc). Continuously motivate sales staff to meet assigned sales and productivity goals. Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market. Provide “best estimates” for forecasts of Monthly Sales targets. Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist). Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities. Act as brand ambassador to strengthen relationship with the VIP clientele. Translate strategic and business goals into concrete and individual actions and objectives
Profile KEY REQUIREMENTS & COMPETENCIES
Minimum of 8 years experience with at least 4 years of management experience Strong knowledge in fashion and luxury retail industry Excellent presentation skills Capable of analyzing, organizing and planning Presentable, creative, diplomatic and detail oriented Excellent proficiency in English, Cantonese and Mandarin
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr
Job responsibilities DUTIES & RESPONSIBILITIES
Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the In-store Trainer to tailor individual action plans Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals. Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc). Continuously motivate sales staff to meet assigned sales and productivity goals. Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market. Provide “best estimates” for forecasts of Monthly Sales targets. Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained. Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times. Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist). Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities. Act as brand ambassador to strengthen relationship with the VIP clientele. Translate strategic and business goals into concrete and individual actions and objectives
Profile KEY REQUIREMENTS & COMPETENCIES
Minimum of 8 years experience with at least 4 years of management experience Strong knowledge in fashion and luxury retail industry Excellent presentation skills Capable of analyzing, organizing and planning Presentable, creative, diplomatic and detail oriented Excellent proficiency in English, Cantonese and Mandarin
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr