Inside Higher Ed
Assistant Director of Operations, Undergraduate Admissions
Inside Higher Ed, Augusta, Georgia, United States, 30910
Assistant Director of Operations, Undergraduate Admissions
Job ID:
292392
Location:
Summerville Campus
Full/Part Time:
Full Time
Job Summary:
The Assistant Director of Operations, Undergraduate Admissions, supervises a team that evaluates and processes over 10,000 undergraduate applications to Augusta University per year. This includes monitoring and evaluating GPA and transcript evaluations, decision processing, and working with academic colleges to understand admissions decisioning needs. The role oversees tuition classification for all applicants, generates reports and queries for transparency, and contributes to university enrollment goals.
Responsibilities
Operations Management:
Lead GPA and transcript evaluation and decision-making processes for all undergraduate applications, managing team members, monitoring daily decision processes, and ensuring consistency with university and USG policies. Perform regular audits and monitor data integrity between CRM and SIS.
Supervision:
Recruit, select, train, and supervise two staff members, conduct performance evaluations, manage time and leave compliance, and perform daily quality control checks on document and data entry in CRM and SIS.
Tuition Classification:
Apply USG and BOR policies to determine tuition classification and waiver eligibility for more than 1,500 incoming students each year, evaluate legal documentation, and stay current on tuition classification policies.
Reporting and Process Improvement:
Generate required information for internal and external reports, organize and present data clearly, assist the Associate Director in training staff on procedures, and perform other duties as assigned.
Required Qualifications Bachelor's degree from an accredited college or university and two years of experience in admissions operations, enrollment management, student services, or related administrative operations.
Preferred Qualifications
Experience with Technolutions Slate CRM, BANNER SIS, and reporting systems.
Knowledge of transfer articulation or other student information systems.
Proficiency in Microsoft Excel.
Supervisory or leadership experience.
Experience in Higher Education.
Knowledge, Skills, & Abilities
Willingness to learn Slate CRM, Axiom, and Banner SIS.
Willingness to learn USG Tuition Classification policies and procedures.
Willingness to learn third‑party systems that support AU efforts (e.g., test scores, SAVE, Transfer Evaluation Systems).
Detail‑oriented with strong prioritization and organizational skills.
Ability to maintain confidentiality and work effectively with diverse individuals.
Strong problem‑solving skills and independent project implementation.
Shift / Salary / Benefits Shift:
Days, Monday‑Friday (outside of standard business hours may be required)
Pay Band:
B10
Salary:
$52,500 (commensurate with qualifications)
Recruitment Period:
Until Filled
Benefits include health, dental, and life insurance; Teachers Retirement System; paid vacation, sick leave, and 13 holidays; and a Tuition Assistance Program for full‑time employees after six months.
Conditions of Employment
Pass a Background Check prior to starting.
Credit check may be required for Positions of Trust or card usage.
Motor vehicle reports required for positions that involve driving.
Faculty hires must provide proof of degree and transcripts.
Adhere to cybersecurity and privacy policies at all times.
Other Information Promotes a customer‑friendly environment and provides superior service to patients, students, faculty, and employees. Augusta University is a tobacco‑free environment.
Equal Employment Opportunity Augusta University is a proud equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Visit
https://careers.hprod.onehcm.usg.edu/…
#J-18808-Ljbffr
292392
Location:
Summerville Campus
Full/Part Time:
Full Time
Job Summary:
The Assistant Director of Operations, Undergraduate Admissions, supervises a team that evaluates and processes over 10,000 undergraduate applications to Augusta University per year. This includes monitoring and evaluating GPA and transcript evaluations, decision processing, and working with academic colleges to understand admissions decisioning needs. The role oversees tuition classification for all applicants, generates reports and queries for transparency, and contributes to university enrollment goals.
Responsibilities
Operations Management:
Lead GPA and transcript evaluation and decision-making processes for all undergraduate applications, managing team members, monitoring daily decision processes, and ensuring consistency with university and USG policies. Perform regular audits and monitor data integrity between CRM and SIS.
Supervision:
Recruit, select, train, and supervise two staff members, conduct performance evaluations, manage time and leave compliance, and perform daily quality control checks on document and data entry in CRM and SIS.
Tuition Classification:
Apply USG and BOR policies to determine tuition classification and waiver eligibility for more than 1,500 incoming students each year, evaluate legal documentation, and stay current on tuition classification policies.
Reporting and Process Improvement:
Generate required information for internal and external reports, organize and present data clearly, assist the Associate Director in training staff on procedures, and perform other duties as assigned.
Required Qualifications Bachelor's degree from an accredited college or university and two years of experience in admissions operations, enrollment management, student services, or related administrative operations.
Preferred Qualifications
Experience with Technolutions Slate CRM, BANNER SIS, and reporting systems.
Knowledge of transfer articulation or other student information systems.
Proficiency in Microsoft Excel.
Supervisory or leadership experience.
Experience in Higher Education.
Knowledge, Skills, & Abilities
Willingness to learn Slate CRM, Axiom, and Banner SIS.
Willingness to learn USG Tuition Classification policies and procedures.
Willingness to learn third‑party systems that support AU efforts (e.g., test scores, SAVE, Transfer Evaluation Systems).
Detail‑oriented with strong prioritization and organizational skills.
Ability to maintain confidentiality and work effectively with diverse individuals.
Strong problem‑solving skills and independent project implementation.
Shift / Salary / Benefits Shift:
Days, Monday‑Friday (outside of standard business hours may be required)
Pay Band:
B10
Salary:
$52,500 (commensurate with qualifications)
Recruitment Period:
Until Filled
Benefits include health, dental, and life insurance; Teachers Retirement System; paid vacation, sick leave, and 13 holidays; and a Tuition Assistance Program for full‑time employees after six months.
Conditions of Employment
Pass a Background Check prior to starting.
Credit check may be required for Positions of Trust or card usage.
Motor vehicle reports required for positions that involve driving.
Faculty hires must provide proof of degree and transcripts.
Adhere to cybersecurity and privacy policies at all times.
Other Information Promotes a customer‑friendly environment and provides superior service to patients, students, faculty, and employees. Augusta University is a tobacco‑free environment.
Equal Employment Opportunity Augusta University is a proud equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply Visit
https://careers.hprod.onehcm.usg.edu/…
#J-18808-Ljbffr