FCX Performance
Service Center Manager – FCX Performance
Customer service professionals—don’t miss the chance for a career that blends team leadership with service center operations. Join Applied Industrial Technologies, a global industrial distribution company that partners with more than 4,000 manufacturers to supply innovative, efficient, and reliable products. Since 1923, we have committed to stocking the right part and delivering it when the customer needs it. We are seeking an experienced Customer Service Manager to maintain this standard as we grow.
In this position, you will oversee day‑to‑day operations of one of our service centers while leading a team of customer service specialists. You’ll showcase your administrative, project‑management, coaching, and mentoring skills, serving customers across pre‑sale, point‑of‑sale, and post‑sale activities.
Job Responsibilities
As a Customer Service Manager, you will manage service center operations and support our customers and team through all phases of service. This role combines service management with leadership, coaching, and business‑processing responsibilities, reporting directly to the General Manager.
Your Specific Duties In This Role Will Include
Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs related to product promotion, inside sales, office and warehouse functions, and customer service – while measuring results
Hiring, training, and developing service center personnel
Assisting account managers in identifying, acquiring, and retaining customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports and overseeing petty‑cash balancing
Ensuring high‑level customer relationships
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment
Position is not eligible for relocation benefits and is expected to be performed on site
Candidates must be authorized to work in the United States; no visa sponsorship available
Requirements
As a Customer Service Manager, you must be a strong, motivational leader with solid administrative, project‑management, and mentoring abilities. You should be highly detail‑oriented, possess strong analytical and problem‑solving skills, and exhibit excellent verbal and written communication, interpersonal, and negotiation skills. You must be able to establish rapport and build solid relationships with service staff and a broad variety of customers.
Specific Qualifications For The Role Include
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and ability to quickly learn our ordering system
Industrial sales or distribution experience (preferred)
Service center experience (preferred)
ERP / SAP experience (a plus)
Founded in 1923, Applied Industrial Technologies is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users across virtually all industrial markets through multiple channels.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal‑opportunity employer, committed to fair treatment and growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Customer service professionals—don’t miss the chance for a career that blends team leadership with service center operations. Join Applied Industrial Technologies, a global industrial distribution company that partners with more than 4,000 manufacturers to supply innovative, efficient, and reliable products. Since 1923, we have committed to stocking the right part and delivering it when the customer needs it. We are seeking an experienced Customer Service Manager to maintain this standard as we grow.
In this position, you will oversee day‑to‑day operations of one of our service centers while leading a team of customer service specialists. You’ll showcase your administrative, project‑management, coaching, and mentoring skills, serving customers across pre‑sale, point‑of‑sale, and post‑sale activities.
Job Responsibilities
As a Customer Service Manager, you will manage service center operations and support our customers and team through all phases of service. This role combines service management with leadership, coaching, and business‑processing responsibilities, reporting directly to the General Manager.
Your Specific Duties In This Role Will Include
Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs related to product promotion, inside sales, office and warehouse functions, and customer service – while measuring results
Hiring, training, and developing service center personnel
Assisting account managers in identifying, acquiring, and retaining customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports and overseeing petty‑cash balancing
Ensuring high‑level customer relationships
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment
Position is not eligible for relocation benefits and is expected to be performed on site
Candidates must be authorized to work in the United States; no visa sponsorship available
Requirements
As a Customer Service Manager, you must be a strong, motivational leader with solid administrative, project‑management, and mentoring abilities. You should be highly detail‑oriented, possess strong analytical and problem‑solving skills, and exhibit excellent verbal and written communication, interpersonal, and negotiation skills. You must be able to establish rapport and build solid relationships with service staff and a broad variety of customers.
Specific Qualifications For The Role Include
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and ability to quickly learn our ordering system
Industrial sales or distribution experience (preferred)
Service center experience (preferred)
ERP / SAP experience (a plus)
Founded in 1923, Applied Industrial Technologies is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users across virtually all industrial markets through multiple channels.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal‑opportunity employer, committed to fair treatment and growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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