Essentra
Would you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component suppliers and has gained a reputation for high quality, innovative products.
This move offers exciting opportunities for staff to work in a fast‑paced, dynamic work environment where an employee's hard work and commitment are recognised.
We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
Key Responsibilities
Proactively keep customers updated on existing orders and advise of delays as necessary
Process orders in a timely manner on our internal CRM system
Liaise with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
Co‑ordinate customer returns and credits
Ensure all internal and external customer queries are responded to in the agreed time scales
Respond to live chat enquiries promptly and resolve efficiently
Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience
Computer literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
Experience of sales order processing systems useful (full training on the job)
Friendly and ambitious with an excellent telephone manner and communication skills
Work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast‑pace environment
Confident and approachable
Deal with a large volume of sales calls / customer queries
Process sales orders on our internal CRM quickly, accurately and efficiently
Flexible / multi‑tasker
Organised & process orientated
Prioritise and deal with tasks as and when they come in
Pro‑active and detail conscious / orientated
Minimum grade C in English and Maths GCSE
Previous experience of working in a customer facing / focused role (preferred)
Experience in working in a B2B sales environment (desirable)
What we offer
Employer matched 5% pension contribution
Life assurance
Discretionary annual bonus
25 days annual leave plus bank holidays
Reward Gateway
Cycle to work scheme
Employee Assistance Programme
Sharesave Scheme
Professional training contributions
Calendar of wellbeing events
Hours of Work Our company operates on a two‑shift basis (on‑site) which rotates weekly, to ensure the best service for our customers.
Shift times are: week 1 – Monday to Friday 08:00 to 16:30 and week 2 – Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30.
Daily breaks are 2 × 15 minutes and 1 × 50 minutes.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Plastics Manufacturing
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be requested at interview.
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This move offers exciting opportunities for staff to work in a fast‑paced, dynamic work environment where an employee's hard work and commitment are recognised.
We believe in "Delivering a Range of Endless Possibilities" for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.
Key Responsibilities
Proactively keep customers updated on existing orders and advise of delays as necessary
Process orders in a timely manner on our internal CRM system
Liaise with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
Co‑ordinate customer returns and credits
Ensure all internal and external customer queries are responded to in the agreed time scales
Respond to live chat enquiries promptly and resolve efficiently
Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience
Computer literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
Experience of sales order processing systems useful (full training on the job)
Friendly and ambitious with an excellent telephone manner and communication skills
Work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast‑pace environment
Confident and approachable
Deal with a large volume of sales calls / customer queries
Process sales orders on our internal CRM quickly, accurately and efficiently
Flexible / multi‑tasker
Organised & process orientated
Prioritise and deal with tasks as and when they come in
Pro‑active and detail conscious / orientated
Minimum grade C in English and Maths GCSE
Previous experience of working in a customer facing / focused role (preferred)
Experience in working in a B2B sales environment (desirable)
What we offer
Employer matched 5% pension contribution
Life assurance
Discretionary annual bonus
25 days annual leave plus bank holidays
Reward Gateway
Cycle to work scheme
Employee Assistance Programme
Sharesave Scheme
Professional training contributions
Calendar of wellbeing events
Hours of Work Our company operates on a two‑shift basis (on‑site) which rotates weekly, to ensure the best service for our customers.
Shift times are: week 1 – Monday to Friday 08:00 to 16:30 and week 2 – Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30.
Daily breaks are 2 × 15 minutes and 1 × 50 minutes.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Plastics Manufacturing
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be requested at interview.
#J-18808-Ljbffr