Quince
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.
This role requires being onsite in our Palo Alto and San Francisco offices five days a week and occasional travel to our Toronto office.
Responsibilities
Manage employee
onboarding and offboarding
from an IT perspective — account setup, hardware configuration, and access provisioning.
Oversee IT asset lifecycle , including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
Set up, support, and maintain video conferencing systems
(Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
Handle user access provisioning and de-provisioning
across core business systems (Google Workspace, Okta, Slack, etc.).
Provide day-to-day technical support
to employees onsite and remotely, resolving hardware, software, and connectivity issues.
Maintain and document IT processes, inventory records, and access control logs
in line with company standards.
Collaborate with the global IT and security teams
to implement best practices and ensure data protection compliance.
Support office technology operations, including network troubleshooting, printer setup, and AV maintenance .
Assist in IT equipment audits , ensuring all company devices are accounted for and properly managed.
Qualifications Education & Experience:
Bachelor’s degree in
Information Technology, Computer Science, or a related field
(or equivalent practical experience).
4–6 years
of IT support experience.
Prior experience in a corporate or fast-paced startup environment
supporting distributed teams.
(Preferred) Experience in retail, e-commerce, or technology
industries.
Technical Skills:
Strong understanding of
macOS and Windows operating systems .
Proficiency with Google Workspace ,
Okta , and
Slack administration .
Experience supporting video conferencing systems
such as Zoom and Google Meet.
Familiarity with asset management tools
and
ticketing systems
(e.g., Jira, Zendesk, ServiceNow).
Hands‑on experience or working knowledge of MDM tools
like
Jamf
(for Mac) and
JumpCloud
(for Windows).
Experience with directory and identity management platforms , especially
JumpCloud .
Basic understanding of networking concepts
— Wi‑Fi troubleshooting, VPN, switches, and firewalls.
Awareness of data security and compliance standards
(e.g., SOC2, ISO 27001).
Soft Skills:
Excellent
problem‑solving and troubleshooting
abilities.
Strong customer service orientation
with effective communication skills.
Ability to prioritize tasks
and manage multiple support requests simultaneously.
Detail‑oriented with strong documentation habits.
Comfortable working independently and collaboratively
across global teams.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$88,000 - $106,000 USD
WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
#J-18808-Ljbffr
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.
This role requires being onsite in our Palo Alto and San Francisco offices five days a week and occasional travel to our Toronto office.
Responsibilities
Manage employee
onboarding and offboarding
from an IT perspective — account setup, hardware configuration, and access provisioning.
Oversee IT asset lifecycle , including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
Set up, support, and maintain video conferencing systems
(Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
Handle user access provisioning and de-provisioning
across core business systems (Google Workspace, Okta, Slack, etc.).
Provide day-to-day technical support
to employees onsite and remotely, resolving hardware, software, and connectivity issues.
Maintain and document IT processes, inventory records, and access control logs
in line with company standards.
Collaborate with the global IT and security teams
to implement best practices and ensure data protection compliance.
Support office technology operations, including network troubleshooting, printer setup, and AV maintenance .
Assist in IT equipment audits , ensuring all company devices are accounted for and properly managed.
Qualifications Education & Experience:
Bachelor’s degree in
Information Technology, Computer Science, or a related field
(or equivalent practical experience).
4–6 years
of IT support experience.
Prior experience in a corporate or fast-paced startup environment
supporting distributed teams.
(Preferred) Experience in retail, e-commerce, or technology
industries.
Technical Skills:
Strong understanding of
macOS and Windows operating systems .
Proficiency with Google Workspace ,
Okta , and
Slack administration .
Experience supporting video conferencing systems
such as Zoom and Google Meet.
Familiarity with asset management tools
and
ticketing systems
(e.g., Jira, Zendesk, ServiceNow).
Hands‑on experience or working knowledge of MDM tools
like
Jamf
(for Mac) and
JumpCloud
(for Windows).
Experience with directory and identity management platforms , especially
JumpCloud .
Basic understanding of networking concepts
— Wi‑Fi troubleshooting, VPN, switches, and firewalls.
Awareness of data security and compliance standards
(e.g., SOC2, ISO 27001).
Soft Skills:
Excellent
problem‑solving and troubleshooting
abilities.
Strong customer service orientation
with effective communication skills.
Ability to prioritize tasks
and manage multiple support requests simultaneously.
Detail‑oriented with strong documentation habits.
Comfortable working independently and collaboratively
across global teams.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$88,000 - $106,000 USD
WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
#J-18808-Ljbffr