Shift Digital
Base pay range
$80,000 - $100,000 per year
Overview We are looking for a Program Manager to join our team to manage our Dealer Tools Program, a collection of several individual programs. The program offers automotive client’s dealerships certified lead generation tools that can be plugged into their website, providing more opportunities to connect with online shoppers and drive interest and conversion. The Program Manager will oversee all aspects of the program, delivering on the program goals and strategy for a major automotive brand and their dealerships.
Responsibilities
Responsible for overall program oversight, operations and accountability for program strategy & health. The certified dealer tools program includes individual programs to support trade‑in tools, messaging (chat/SMS) tools, test drive tools, inventory syndication tools and potentially more tools as the program expands.
Program Awareness and Communication:
Communicate all program details, changes and actions required to certified program vendors, client, and regional team.
Program Growth:
Drive program growth through improvements to KPIs, enhancements to the program strategy & tactics, and consulting the client on overall program enhancement.
Client Relations:
Manage client relationships, proactively engage them, and serve as the SME across all digital channels with a focus on digital tools & website.
Measurement:
Lead the effort to define, measure, and tell the story of digital tool conversions and effectiveness.
Reporting and Analytics:
Define, measure and manage the program performance through use of analytics and reporting tools and provide key client insights.
Vendor Integration and Management:
Manage vendors to ensure they meet program benchmarks, adhere to brand and program standards, service in‑program dealers as expected, maintain required integrations and deliver all required reporting in a timely manner.
Account Planning:
Map quarterly goals to track key initiatives and ensure program goals are being met.
This is a client‑facing role that requires a polished and professional demeanor and the ability to lead meetings and present to teams/groups.
Desired Skills & Experience
3+ years of Account Management experience with a proven track record of success.
Must understand and excel in the consulting environment and be able to engage clients with a “can do” attitude.
Solid understanding of the digital marketing landscape; automotive digital marketing background preferred but not required.
Detailed & functional expertise in Microsoft Office Suite, with advanced skill set in Microsoft Excel (pivot tables, graphs).
Self‑motivated, strong phone skills, and able to thrive in a busy environment while managing multiple priorities.
Excellent communication and presentation skills.
Project management skills: ability to juggle multiple projects, adapt to changing priorities, and break down strategy into actionable work tasks.
Implementation experience with analytics platforms such as web reporting tools and tag‑management software is a plus.
Experience with e‑commerce and automotive dealer operations is a plus.
Critical thinker who can solve problems.
Excellent written and verbal communication skills.
Ability to work independently and is a motivated self‑starter.
Detail‑oriented and organized.
College degree required.
Compensation is based on skills and experience; typical estimate is $80,000‑$100,000 per year.
Shift Digital is an equal‑opportunity employer.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries Marketing Services and Technology; Information and Media
#J-18808-Ljbffr
Overview We are looking for a Program Manager to join our team to manage our Dealer Tools Program, a collection of several individual programs. The program offers automotive client’s dealerships certified lead generation tools that can be plugged into their website, providing more opportunities to connect with online shoppers and drive interest and conversion. The Program Manager will oversee all aspects of the program, delivering on the program goals and strategy for a major automotive brand and their dealerships.
Responsibilities
Responsible for overall program oversight, operations and accountability for program strategy & health. The certified dealer tools program includes individual programs to support trade‑in tools, messaging (chat/SMS) tools, test drive tools, inventory syndication tools and potentially more tools as the program expands.
Program Awareness and Communication:
Communicate all program details, changes and actions required to certified program vendors, client, and regional team.
Program Growth:
Drive program growth through improvements to KPIs, enhancements to the program strategy & tactics, and consulting the client on overall program enhancement.
Client Relations:
Manage client relationships, proactively engage them, and serve as the SME across all digital channels with a focus on digital tools & website.
Measurement:
Lead the effort to define, measure, and tell the story of digital tool conversions and effectiveness.
Reporting and Analytics:
Define, measure and manage the program performance through use of analytics and reporting tools and provide key client insights.
Vendor Integration and Management:
Manage vendors to ensure they meet program benchmarks, adhere to brand and program standards, service in‑program dealers as expected, maintain required integrations and deliver all required reporting in a timely manner.
Account Planning:
Map quarterly goals to track key initiatives and ensure program goals are being met.
This is a client‑facing role that requires a polished and professional demeanor and the ability to lead meetings and present to teams/groups.
Desired Skills & Experience
3+ years of Account Management experience with a proven track record of success.
Must understand and excel in the consulting environment and be able to engage clients with a “can do” attitude.
Solid understanding of the digital marketing landscape; automotive digital marketing background preferred but not required.
Detailed & functional expertise in Microsoft Office Suite, with advanced skill set in Microsoft Excel (pivot tables, graphs).
Self‑motivated, strong phone skills, and able to thrive in a busy environment while managing multiple priorities.
Excellent communication and presentation skills.
Project management skills: ability to juggle multiple projects, adapt to changing priorities, and break down strategy into actionable work tasks.
Implementation experience with analytics platforms such as web reporting tools and tag‑management software is a plus.
Experience with e‑commerce and automotive dealer operations is a plus.
Critical thinker who can solve problems.
Excellent written and verbal communication skills.
Ability to work independently and is a motivated self‑starter.
Detail‑oriented and organized.
College degree required.
Compensation is based on skills and experience; typical estimate is $80,000‑$100,000 per year.
Shift Digital is an equal‑opportunity employer.
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries Marketing Services and Technology; Information and Media
#J-18808-Ljbffr