Delaware North
The opportunity
Delaware North Sportservice is hiring a Retail Manager to join our team at TD Garden in Boston, Massachusetts. As a Retail Manager, you will contribute to the efficiency and success of day-to-day retail operations.
If you are looking for a fast‑paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Pay Minimum – Anticipated Maximum Base Salary: $78,400 - $105,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Act as a company liaison with both unit and client management as it pertains to site‑specific retail plan development
Merchandise planning, buying, and inventory management against sales trends
Operational accountability, including overseeing game‑day operations, managing profit and loss, monitoring financial performance, and preparing reports
Provide leadership and direction to all retail locations, in‑store merchandising, and displays to ensure maximum visual impact and revenue generation
Work with retail managers and supervisors to develop and implement customer and employee promotions
Work in conjunction with the Corporate Retail Team, prepare detailed plans for approval that increase the unit’s revenues by developing creative concepts to market new product lines and direct related vendor sourcing
Incorporate market trends into product selection by identifying those that will positively impact the business.
Oversee the hiring, training, and development of all retail team members
More about you
Minimum of five years of experience in retail management, with at least 3-5 years of retail/store operations and merchandising techniques
Experience in buying licensed products preferred
Experience in specialty retail sales operations, preferably sports‑related
Bachelor's degree in Business, Retail Management, or equivalent preferred
Experience with direct financial accountability of revenues over ten million dollars, including P&L, inventory, and merchandising planning
Extensive retail marketing and brand management experience
Experience working cross‑functionally with multiple departments
Proficiency in both Word & Excel is required. In‑depth knowledge of Point of Sales systems is preferred
Must be able to work a flexible schedule of days, nights, weekends, and holidays
Physical requirements
Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking
Shift details
Days
Evenings
Holidays
Weekends
Evenings as needed
M-F
Who we are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
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If you are looking for a fast‑paced role offering opportunity and potential to learn where your efforts are rewarded, apply now.
Pay Minimum – Anticipated Maximum Base Salary: $78,400 - $105,800 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
Act as a company liaison with both unit and client management as it pertains to site‑specific retail plan development
Merchandise planning, buying, and inventory management against sales trends
Operational accountability, including overseeing game‑day operations, managing profit and loss, monitoring financial performance, and preparing reports
Provide leadership and direction to all retail locations, in‑store merchandising, and displays to ensure maximum visual impact and revenue generation
Work with retail managers and supervisors to develop and implement customer and employee promotions
Work in conjunction with the Corporate Retail Team, prepare detailed plans for approval that increase the unit’s revenues by developing creative concepts to market new product lines and direct related vendor sourcing
Incorporate market trends into product selection by identifying those that will positively impact the business.
Oversee the hiring, training, and development of all retail team members
More about you
Minimum of five years of experience in retail management, with at least 3-5 years of retail/store operations and merchandising techniques
Experience in buying licensed products preferred
Experience in specialty retail sales operations, preferably sports‑related
Bachelor's degree in Business, Retail Management, or equivalent preferred
Experience with direct financial accountability of revenues over ten million dollars, including P&L, inventory, and merchandising planning
Extensive retail marketing and brand management experience
Experience working cross‑functionally with multiple departments
Proficiency in both Word & Excel is required. In‑depth knowledge of Point of Sales systems is preferred
Must be able to work a flexible schedule of days, nights, weekends, and holidays
Physical requirements
Must be able to lift at least 30 pounds
Frequent standing, bending, lifting, and walking
Shift details
Days
Evenings
Holidays
Weekends
Evenings as needed
M-F
Who we are Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
#J-18808-Ljbffr