Pegasystems
Principal Launchpad Service Reliability Engineer
Pegasystems, Waltham, Massachusetts, United States, 02254
Principal Launchpad Service Reliability Engineer
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Engineer, you’ll work on a new, lean, globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega
Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
Collaborate with product and platform teams to design scalable, fault-tolerant systems.
Drive incident response, root cause analysis, and continuous improvement.
Champion automation, observability, and DevOps best practices.
Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are
A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.
Proven experience working on an SRE or DevOps teams in a cloud-native environment.
Comfortable working with globally distributed teams and navigating cultural and time zone differences.
Strong background in systems engineering, distributed systems, and CI/CD pipelines.
Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished
5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity.
Strong experience working on an SRE team in a SaaS company.
Hands‑on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
Record of success working independently.
Bachelor’s Degree preferred but not required.
Relevant cloud certifications (AWS, GCP) or CKAD a plus.
Gartner Analyst‑acclaimed technology leadership.
Continuous learning and development opportunities.
An innovative, inclusive, agile, and fun work environment.
Competitive compensation, bonus incentives, and equity participation.
Additional Information Base salary range for this role is 120,200 - 183,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
EEO & Equal Opportunity Pegasystems Inc. is a subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.
Race and Ethnicity
Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
- A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino)
- A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
- All persons who identify with more than one of the above five races.
I do not wish to disclose
- If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO‑1 Report by using existing employment records or other permitted means to do so.
Disability Status Form CC‑305, OMB Control Number 1250‑0005, Expires 4/30/2026
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement (e.g., burns, wounds, accidents, or congenital disorders)
Epilepsy or other seizure disorder
Gastrointestinal disorders (e.g., Crohn's)
Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions (e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD)
Missing limbs or partially missing limbs
Mobility impairment (benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports)
Nervous system condition (e.g., migraine, Parkinson's disease, multiple sclerosis)
Neurodivergence (e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities)
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions (e.g., tuberculosis, asthma, emphysema)
Short stature (dwarfism)
Traumatic brain injury
Veteran Status This employer is a government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires contractors to take affirmative action to employ and advance in employment protected veterans. The following are protected veteran categories.
Veteran of the U.S. military, ground, naval, or air service who is entitled to compensation or who but for the receipt of military retired pay would be entitled to compensation under laws administered by the Secretary of Veterans Affairs.
Veteran discharged or released from active duty because of a service‑connected disability.
Recently separated veteran (within three years of discharge or release).
Active‑duty wartime or campaign badge veteran (served during a war or in a campaign authorized by the Department of Defense).
Armed forces service medal veteran (participated in a U.S. military operation for which an Armed Forces service medal was awarded).
Apply Now Already have an account? Log in.
First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega?
Invitation to Self-Identify
Password Requirements
Strength Weak
8 characters minimum
1 number
1 special character (!@#%$*+.)
1 lowercase character
1 uppercase character
By providing a password, you will become a Pega Digital Community Member and be able to track your application status. Upload your resume.
Required, allowed file types are DOC, DOCX, PDF, TXT (2MB max).
By clicking "Submit Application" I agree that I have read and agree to Pegasystems Privacy and Security Policy, Terms of Use, and Candidate Privacy Notice. If at any time I would like to opt‑out of receiving text messages, I can text "stop" after receiving a text message from Pegasystems.
AI in Action –
Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture –
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an equal opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance –
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations –
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1‑888‑PEGA‑NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
#J-18808-Ljbffr
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself at Pega At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do at Pega
Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
Collaborate with product and platform teams to design scalable, fault-tolerant systems.
Drive incident response, root cause analysis, and continuous improvement.
Champion automation, observability, and DevOps best practices.
Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.
Who You Are
A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.
Proven experience working on an SRE or DevOps teams in a cloud-native environment.
Comfortable working with globally distributed teams and navigating cultural and time zone differences.
Strong background in systems engineering, distributed systems, and CI/CD pipelines.
Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished
5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity.
Strong experience working on an SRE team in a SaaS company.
Hands‑on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
Record of success working independently.
Bachelor’s Degree preferred but not required.
Relevant cloud certifications (AWS, GCP) or CKAD a plus.
Gartner Analyst‑acclaimed technology leadership.
Continuous learning and development opportunities.
An innovative, inclusive, agile, and fun work environment.
Competitive compensation, bonus incentives, and equity participation.
Additional Information Base salary range for this role is 120,200 - 183,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate’s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
EEO & Equal Opportunity Pegasystems Inc. is a subject to certain nondiscrimination and affirmative action record‑keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self‑identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.
Race and Ethnicity
Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
- A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino)
- A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
- All persons who identify with more than one of the above five races.
I do not wish to disclose
- If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO‑1 Report by using existing employment records or other permitted means to do so.
Disability Status Form CC‑305, OMB Control Number 1250‑0005, Expires 4/30/2026
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement (e.g., burns, wounds, accidents, or congenital disorders)
Epilepsy or other seizure disorder
Gastrointestinal disorders (e.g., Crohn's)
Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions (e.g., depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD)
Missing limbs or partially missing limbs
Mobility impairment (benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports)
Nervous system condition (e.g., migraine, Parkinson's disease, multiple sclerosis)
Neurodivergence (e.g., ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities)
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions (e.g., tuberculosis, asthma, emphysema)
Short stature (dwarfism)
Traumatic brain injury
Veteran Status This employer is a government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires contractors to take affirmative action to employ and advance in employment protected veterans. The following are protected veteran categories.
Veteran of the U.S. military, ground, naval, or air service who is entitled to compensation or who but for the receipt of military retired pay would be entitled to compensation under laws administered by the Secretary of Veterans Affairs.
Veteran discharged or released from active duty because of a service‑connected disability.
Recently separated veteran (within three years of discharge or release).
Active‑duty wartime or campaign badge veteran (served during a war or in a campaign authorized by the Department of Defense).
Armed forces service medal veteran (participated in a U.S. military operation for which an Armed Forces service medal was awarded).
Apply Now Already have an account? Log in.
First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega?
Invitation to Self-Identify
Password Requirements
Strength Weak
8 characters minimum
1 number
1 special character (!@#%$*+.)
1 lowercase character
1 uppercase character
By providing a password, you will become a Pega Digital Community Member and be able to track your application status. Upload your resume.
Required, allowed file types are DOC, DOCX, PDF, TXT (2MB max).
By clicking "Submit Application" I agree that I have read and agree to Pegasystems Privacy and Security Policy, Terms of Use, and Candidate Privacy Notice. If at any time I would like to opt‑out of receiving text messages, I can text "stop" after receiving a text message from Pegasystems.
AI in Action –
Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture –
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an equal opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance –
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations –
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1‑888‑PEGA‑NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
#J-18808-Ljbffr