Pegasystems
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Job Category: Sales Strategy & Operations
Location: US - Massachusetts - Remote | US - Massachusetts - Waltham
The Pega Industry Markets team helps our clients understand how they can use Pega’s technology to drive unprecedented business outcomes in their industry. We do this by being the stewards and subject matter experts who create and drive the go-to-market strategy, market insights and assets essential to win in our targeted industries. We translate our expertise into the language and specific solutions of maximum client resonance and impact.
Picture Yourself at Pega: Pegasystems is seeking a process-oriented, relationship-driven “go-getter” with a passion for client engagement as the strategic operations manager to help drive Pega’s revitalized Client Advocacy Program. The Advocacy Manager will lead the strategic development of, and work cross-functionally to drive operational execution of, the program. This role is responsible for cultivating an engaged community of client advocates, establishing and maintaining appropriate data about client advocate usage of Pega, determining how to handle various types of client advocate requests, and orchestrating program operations and data integrity.
What You'll Do at Pega:
Proactively recruit and nurture a strong, engaged, diverse, and relevant roster of client advocates across Pega’s core offerings, industries, capabilities, domains, and use cases.
Promote program visibility and foster engagement among enrolled members.
Identify “marquee” advocates across each core offering and manage relationships, ensuring consistent executive-level engagement and readiness for high-impact activities.
Design and implement incentive strategies to encourage client participation.
Work with operational and technical stakeholders to ensure integration of all relevant data sources into a centralized client information “source of truth”.
Drive continuous improvement through structured feedback loops with internal stakeholders and advocates.
Manage program reporting against defined KPIs.
Determine how to best handle various types of internal requests for client references and advocate participation.
Ensure appropriate responsiveness to requests, taking responsibility for helping fulfill requests when necessary, occasionally personally coordinating high impact engagements such as site visits, blogs, press releases, and external case studies.
Who You Are: Experience in client advocacy, success, marketing, and/or program management. You are passionate about driving client relationships and ensuring we have not only the operational structure to amplify our client’s tremendous successes with Pega, but also the strongest program possible to engage our advocates and reward them for participation. You are self-driven and proactive and have strong skills in program management. You are forthright in engaging with various teams cross functionally to make this program the best it can be.
What You've Accomplished:
5–8 years in client advocacy, success, marketing, and/or program management.
Ability to build and manage client relationships.
Strong organizational and data management skills.
Experience working with GenAI tools, CRM systems, and reporting platforms.
Excellent communication and storytelling abilities.
Collaborative mindset and experience working across matrixed teams.
Familiarity with Pega’s technology and differentiators is a plus.
Gartner Analyst acclaimed technology leadership across our categories of products.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, and fun work environment.
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
#LI-JV1
Additional Information Base salary range for this role is 104,400 - 162,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.
Race and Ethnicity
Please select the ethnicity or race you most closely identify with:
Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
- A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino)
- A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
- All persons who identify with more than one of the above five races.
I do not wish to disclose
- If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO-1 Report by using existing employment records or other permitted means to do so.
Disability Status
Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at
https://www.dol.gov/ofccp .
Disability
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Veteran Status
Why Are You Being Asked to Complete This Form?
This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way.
Veteran Status
Apply Now Already have an account? Log in.
First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega?
#J-18808-Ljbffr
Job Category: Sales Strategy & Operations
Location: US - Massachusetts - Remote | US - Massachusetts - Waltham
The Pega Industry Markets team helps our clients understand how they can use Pega’s technology to drive unprecedented business outcomes in their industry. We do this by being the stewards and subject matter experts who create and drive the go-to-market strategy, market insights and assets essential to win in our targeted industries. We translate our expertise into the language and specific solutions of maximum client resonance and impact.
Picture Yourself at Pega: Pegasystems is seeking a process-oriented, relationship-driven “go-getter” with a passion for client engagement as the strategic operations manager to help drive Pega’s revitalized Client Advocacy Program. The Advocacy Manager will lead the strategic development of, and work cross-functionally to drive operational execution of, the program. This role is responsible for cultivating an engaged community of client advocates, establishing and maintaining appropriate data about client advocate usage of Pega, determining how to handle various types of client advocate requests, and orchestrating program operations and data integrity.
What You'll Do at Pega:
Proactively recruit and nurture a strong, engaged, diverse, and relevant roster of client advocates across Pega’s core offerings, industries, capabilities, domains, and use cases.
Promote program visibility and foster engagement among enrolled members.
Identify “marquee” advocates across each core offering and manage relationships, ensuring consistent executive-level engagement and readiness for high-impact activities.
Design and implement incentive strategies to encourage client participation.
Work with operational and technical stakeholders to ensure integration of all relevant data sources into a centralized client information “source of truth”.
Drive continuous improvement through structured feedback loops with internal stakeholders and advocates.
Manage program reporting against defined KPIs.
Determine how to best handle various types of internal requests for client references and advocate participation.
Ensure appropriate responsiveness to requests, taking responsibility for helping fulfill requests when necessary, occasionally personally coordinating high impact engagements such as site visits, blogs, press releases, and external case studies.
Who You Are: Experience in client advocacy, success, marketing, and/or program management. You are passionate about driving client relationships and ensuring we have not only the operational structure to amplify our client’s tremendous successes with Pega, but also the strongest program possible to engage our advocates and reward them for participation. You are self-driven and proactive and have strong skills in program management. You are forthright in engaging with various teams cross functionally to make this program the best it can be.
What You've Accomplished:
5–8 years in client advocacy, success, marketing, and/or program management.
Ability to build and manage client relationships.
Strong organizational and data management skills.
Experience working with GenAI tools, CRM systems, and reporting platforms.
Excellent communication and storytelling abilities.
Collaborative mindset and experience working across matrixed teams.
Familiarity with Pega’s technology and differentiators is a plus.
Gartner Analyst acclaimed technology leadership across our categories of products.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, and fun work environment.
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
#LI-JV1
Additional Information Base salary range for this role is 104,400 - 162,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes.
Race and Ethnicity
Please select the ethnicity or race you most closely identify with:
Hispanic or Latino
- A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
- A person having origins in any of the original peoples of Europe, the Middle East or North Africa.
Black or African American (Not Hispanic or Latino)
- A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- A person having origins in any of the peoples of Hawaii, Guam, Samoa or other Pacific Islands.
Asian (Not Hispanic or Latino)
- A person having origins in any of the original peoples of the Far East, Southeast Asia or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
- A person having origins in any of the original peoples of North and South America (including Central America) and who maintains tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
- All persons who identify with more than one of the above five races.
I do not wish to disclose
- If you choose not to disclose your race/ethnicity, your employer is still required to include such information about you in the EEO-1 Report by using existing employment records or other permitted means to do so.
Disability Status
Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at
https://www.dol.gov/ofccp .
Disability
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Veteran Status
Why Are You Being Asked to Complete This Form?
This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way.
Veteran Status
Apply Now Already have an account? Log in.
First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega?
#J-18808-Ljbffr