Embassy Suites
We’re looking for an enthusiastic hotel front office manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications
Prior hospitality experience of 1 year is required for this position
Bookkeeping skills and experience with MS Office a plus
Have superb communication skills, management skills, and multitasking skills
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Must possess a high school diploma or equivalent certification (GED)
Hilton experience preferred
About Company Our Walt Disney World Good Neighbor resort offers a free scheduled shuttle to the parks or Disney Springs. Our hotel is built for family-friendly fun with tennis courts, indoor and outdoor pools, basketball, and volleyball courts, putting green, and fire pits.
Embassy Suites
#J-18808-Ljbffr
Responsibilities
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications
Prior hospitality experience of 1 year is required for this position
Bookkeeping skills and experience with MS Office a plus
Have superb communication skills, management skills, and multitasking skills
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Must possess a high school diploma or equivalent certification (GED)
Hilton experience preferred
About Company Our Walt Disney World Good Neighbor resort offers a free scheduled shuttle to the parks or Disney Springs. Our hotel is built for family-friendly fun with tennis courts, indoor and outdoor pools, basketball, and volleyball courts, putting green, and fire pits.
Embassy Suites
#J-18808-Ljbffr