WizeHire, Inc
Hilton Garden Inn Orlando North Lake Mary • Lake Mary , FL , US
Posted 3 days ago
Description We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Handle the front desk budget and order office supplies as needed
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Compile occupancy reports and financial information for the general manager
Qualifications
At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
Prior hospitality experience of 1 year is required for this position
Have superb communication skills, management skills, and multitasking skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
High school diploma or equivalent certification required (GED)
#J-18808-Ljbffr
Posted 3 days ago
Description We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Handle the front desk budget and order office supplies as needed
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Compile occupancy reports and financial information for the general manager
Qualifications
At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
Prior hospitality experience of 1 year is required for this position
Have superb communication skills, management skills, and multitasking skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
High school diploma or equivalent certification required (GED)
#J-18808-Ljbffr