Agilysys.
Overview
Agilysys, Inc. (NASDAQ: AGYS) is a leading developer and marketer of enterprise software, services and solutions to the hospitality and retail industries. Agilysys has over 3,000 customers, including some of the world’s most recognizable resort, casino, and cruise line brands. The company specializes in market‑leading point‑of‑sale, property management, inventory, and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency, and enhance the guest experience.
www.agilysys.com Responsibilities
Lead customer‑facing projects that drive revenue and provide high customer satisfaction. Develop and manage project plans and documentation based on Agilysys Project Management Group standards. Identify, manage, report and escalated on program or project risks. Manage project schedule, budget, resource and quality constraints. Lead multiple projects by prioritizing and managing conflicts of schedule and resources. Work with the Managers of Installation Services to help identify and secure resources based on project target dates. Coordinate with Sales to provide clarity around initially ambiguous projects and process issues. Work closely with internal resources, including installation teams, to complete project tasks and address business/technical challenges to meet project goals. Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates. Mentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable. Provide thought leadership with regard to team and organization challenges. Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products. Obtain appropriate training certifications for self‑development. Ensure effective transition of projects to Support. Perform other duties as assigned or specific to the project. Qualifications for Success
Experience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems). Customer‑facing presentation skills at the “C” level. Bachelor’s degree in Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management, or related field. 3–5 years of experience in Program/Project Management and/or managing technical implementation projects. Expertise in using MS Project, NetSuite OpenAir, Confluence and MS Office products. Customer‑based Project Management experience in an hourly billable capacity. Superior relationship and communication skills (written and verbal). Ability to lead without authority and drive decision making. Strong attention to detail, follow through and organization skills to manage multiple concurrent projects. Ability to persuade, inspire and motivate peers. Excellent problem solving skills and ability to be flexible to project situations. Be available to travel up to 20% of the calendar year; must have or be able to obtain a valid passport for international travel. Occasional work on weekends and evenings. Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. Other Desired Experience
PMP Certification from Project Management Institute or equivalent certification. International business experience. Multilingual skills. EEO / AAP Statement
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regard to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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Agilysys, Inc. (NASDAQ: AGYS) is a leading developer and marketer of enterprise software, services and solutions to the hospitality and retail industries. Agilysys has over 3,000 customers, including some of the world’s most recognizable resort, casino, and cruise line brands. The company specializes in market‑leading point‑of‑sale, property management, inventory, and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency, and enhance the guest experience.
www.agilysys.com Responsibilities
Lead customer‑facing projects that drive revenue and provide high customer satisfaction. Develop and manage project plans and documentation based on Agilysys Project Management Group standards. Identify, manage, report and escalated on program or project risks. Manage project schedule, budget, resource and quality constraints. Lead multiple projects by prioritizing and managing conflicts of schedule and resources. Work with the Managers of Installation Services to help identify and secure resources based on project target dates. Coordinate with Sales to provide clarity around initially ambiguous projects and process issues. Work closely with internal resources, including installation teams, to complete project tasks and address business/technical challenges to meet project goals. Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates. Mentor customers in how to best implement the Agilysys solution(s) and provide other Agilysys solution options when possible and applicable. Provide thought leadership with regard to team and organization challenges. Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products. Obtain appropriate training certifications for self‑development. Ensure effective transition of projects to Support. Perform other duties as assigned or specific to the project. Qualifications for Success
Experience developing, installing or supporting hospitality solutions (e.g. point of sale, property management, inventory management systems). Customer‑facing presentation skills at the “C” level. Bachelor’s degree in Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management, or related field. 3–5 years of experience in Program/Project Management and/or managing technical implementation projects. Expertise in using MS Project, NetSuite OpenAir, Confluence and MS Office products. Customer‑based Project Management experience in an hourly billable capacity. Superior relationship and communication skills (written and verbal). Ability to lead without authority and drive decision making. Strong attention to detail, follow through and organization skills to manage multiple concurrent projects. Ability to persuade, inspire and motivate peers. Excellent problem solving skills and ability to be flexible to project situations. Be available to travel up to 20% of the calendar year; must have or be able to obtain a valid passport for international travel. Occasional work on weekends and evenings. Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role. Other Desired Experience
PMP Certification from Project Management Institute or equivalent certification. International business experience. Multilingual skills. EEO / AAP Statement
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regard to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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