Medallia
Principal Product Manager, Integrations
Medallia, Washington, District of Columbia, us, 20022
Overview
Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and greatly influence how likely they are to advocate, contribute, or stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
The Role and Team We are seeking an experienced Product Leader to own the integration product strategy for Medallia’s Experience Platform. You will define and execute the roadmap for strengthening product‑to‑product integrations, seamlessly incorporating current and future acquisition/partner offerings into Medallia Experience Cloud (MEC), and shaping how our integration tooling evolves to meet customer and market needs. In this highly strategic role, you will work cross‑functionally across Engineering, Partnerships & Alliances, Architecture, Professional Services, and other functions to implement the technical and business strategy for Medallia’s integration capabilities.
Our Platform ingests billions of records (surveys, calls, conversations, cases, and more) and delivers meaningful insights and actions. Operating at this scale, we drive three key objectives: a) Unify our product capabilities (including acquisitions and partner integrations) to enable customers to use the full spectrum of our tools; b) streamline our offering and improve operational efficiency; and c) unlock greater customer ROI by leveraging data and AI to solve business problems and use‑cases in a horizontal and reusable way.
This role sits at the intersection of platform architecture, acquisition unification, and admin & developer experience, directly impacting how Medallia becomes the central hub for customer experience data and functionality across the enterprise technology stack.
Responsibilities Key Areas of Focus
Own Integration Product Strategy: Work with stakeholders cross‑functionally to guide the product roadmap.
Execute Integration Roadmap: Translate the comprehensive strategy into a long‑term roadmap and manage its execution.
Modernize our Platform: Evolve existing capabilities and release new ones to support foundational business strategy.
Core Product Areas
Product‑to‑Product Integrations: Standardize integration patterns and data exchange across Medallia products and acquisitions.
Core Platform Capabilities: Manage and improve the primary tools that ingest and export data from our Experience Platform.
API Tooling and Support: Standardize our internal and external APIs and develop governance tools and policies.
Cross‑Functional Execution
Stakeholder Management: Partner with alliances, professional services, and go‑to‑market teams.
Technical Collaboration: Work with engineering and architecture teams to define technical standards.
Business Impact: Drive measurable revenue impact through integration portfolio growth.
Qualifications Minimum Qualifications
8+ years of product management or equivalent product solution and architecture experience in enterprise SaaS platforms including:
Experience with major enterprise SaaS platforms (Salesforce, ServiceNow, Adobe) and cloud data platforms (Snowflake, Databricks, AWS, Azure).
Enterprise integration and automation platforms (iPass, ETL/ELT, Data Pipelines).
At least 5 years focused on integrations, APIs, or platform products including:
Modern API architecture, including REST APIs, webhooks, and integration patterns.
Sound understanding of Integration and API frameworks including API gateways, patterns (east‑west/north‑south), API productization and monetization.
Preferred Qualifications
Customer Experience Management Platform experience.
Familiarity with modern development methodologies and tools (Agile, Jira, Productboard).
Proven track record of building and scaling integrations capabilities with measurable business impact.
Experience developing platform strategies that balance extensibility with coherence.
Demonstrated ability to drive cross‑functional initiatives across multiple departments and stakeholders.
Experience working in global, distributed teams with offshore development partnerships.
Compensation & Benefits Medallia is committed to equal pay and transparency. The annual base salary range for this position is $160,000 – $275,000. This position is bonus eligible. The salary range information is a general guideline combining all US labor markets and does not guarantee a specific figure. Compensation decisions are based on scope, responsibilities, experience, location, education, skills, internal equity, external market data, and business considerations.
Medallia also offers competitive health and wellness benefits, including medical, dental, vision, 401(k), short‑term and long‑term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Eligibility may vary by location and role.
Diversity & EEO Statement At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal‑opportunity workplace and an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status under state or local law. Individuals with a disability who need an accommodation to apply please contact we at ApplicantAccessibility@medallia.com. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and greatly influence how likely they are to advocate, contribute, or stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and employees.
We empower exceptional people to create extraordinary experiences together. Bring your whole self.
The Role and Team We are seeking an experienced Product Leader to own the integration product strategy for Medallia’s Experience Platform. You will define and execute the roadmap for strengthening product‑to‑product integrations, seamlessly incorporating current and future acquisition/partner offerings into Medallia Experience Cloud (MEC), and shaping how our integration tooling evolves to meet customer and market needs. In this highly strategic role, you will work cross‑functionally across Engineering, Partnerships & Alliances, Architecture, Professional Services, and other functions to implement the technical and business strategy for Medallia’s integration capabilities.
Our Platform ingests billions of records (surveys, calls, conversations, cases, and more) and delivers meaningful insights and actions. Operating at this scale, we drive three key objectives: a) Unify our product capabilities (including acquisitions and partner integrations) to enable customers to use the full spectrum of our tools; b) streamline our offering and improve operational efficiency; and c) unlock greater customer ROI by leveraging data and AI to solve business problems and use‑cases in a horizontal and reusable way.
This role sits at the intersection of platform architecture, acquisition unification, and admin & developer experience, directly impacting how Medallia becomes the central hub for customer experience data and functionality across the enterprise technology stack.
Responsibilities Key Areas of Focus
Own Integration Product Strategy: Work with stakeholders cross‑functionally to guide the product roadmap.
Execute Integration Roadmap: Translate the comprehensive strategy into a long‑term roadmap and manage its execution.
Modernize our Platform: Evolve existing capabilities and release new ones to support foundational business strategy.
Core Product Areas
Product‑to‑Product Integrations: Standardize integration patterns and data exchange across Medallia products and acquisitions.
Core Platform Capabilities: Manage and improve the primary tools that ingest and export data from our Experience Platform.
API Tooling and Support: Standardize our internal and external APIs and develop governance tools and policies.
Cross‑Functional Execution
Stakeholder Management: Partner with alliances, professional services, and go‑to‑market teams.
Technical Collaboration: Work with engineering and architecture teams to define technical standards.
Business Impact: Drive measurable revenue impact through integration portfolio growth.
Qualifications Minimum Qualifications
8+ years of product management or equivalent product solution and architecture experience in enterprise SaaS platforms including:
Experience with major enterprise SaaS platforms (Salesforce, ServiceNow, Adobe) and cloud data platforms (Snowflake, Databricks, AWS, Azure).
Enterprise integration and automation platforms (iPass, ETL/ELT, Data Pipelines).
At least 5 years focused on integrations, APIs, or platform products including:
Modern API architecture, including REST APIs, webhooks, and integration patterns.
Sound understanding of Integration and API frameworks including API gateways, patterns (east‑west/north‑south), API productization and monetization.
Preferred Qualifications
Customer Experience Management Platform experience.
Familiarity with modern development methodologies and tools (Agile, Jira, Productboard).
Proven track record of building and scaling integrations capabilities with measurable business impact.
Experience developing platform strategies that balance extensibility with coherence.
Demonstrated ability to drive cross‑functional initiatives across multiple departments and stakeholders.
Experience working in global, distributed teams with offshore development partnerships.
Compensation & Benefits Medallia is committed to equal pay and transparency. The annual base salary range for this position is $160,000 – $275,000. This position is bonus eligible. The salary range information is a general guideline combining all US labor markets and does not guarantee a specific figure. Compensation decisions are based on scope, responsibilities, experience, location, education, skills, internal equity, external market data, and business considerations.
Medallia also offers competitive health and wellness benefits, including medical, dental, vision, 401(k), short‑term and long‑term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Eligibility may vary by location and role.
Diversity & EEO Statement At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal‑opportunity workplace and an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status under state or local law. Individuals with a disability who need an accommodation to apply please contact we at ApplicantAccessibility@medallia.com. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
#J-18808-Ljbffr