New York Life Insurance
Location Designation
Hybrid - 4 days per week
Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview Our local General Office is seeking a customer service professional to support our agents and management team. As a Service Representative, you’ll work with our Partners to onboard new agents—overseeing the contracting process so they can begin selling New York Life insurance. You will be a steward of the onboarding process—assisting with turning candidates into ready-to-sell agents and keeping everything running smoothly for our Partners.
What You’ll Do
Perform tasks in the contracting system to advance contracts along in the process.
Track background-check and fingerprint results; follow up with Partners; elevate issues as needed.
Review onboarding paperwork for completeness and accuracy; resolve data or documentation gaps.
Communicate with Partners to provide candidate status updates and answer questions.
Process forms to ensure agents are integrated in our systems correctly.
What You’ll Bring The role requires strong relationship‑building skills, organizational abilities, effective communication, and a proactive approach to problem‑solving, ensuring the smooth functioning of the organization.
Required Skills
Experience in customer service and/or office administration.
Clear, professional communication (phone and email) and strong stakeholder service.
Meticulous data entry and document review; audit‑ready attention to detail.
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams); quick to learn new systems.
Strong organization and time management; able to prioritize and meet SLAs.
Discretion with sensitive information; compliance‑first mindset.
Preferred Skills
Associate or bachelor’s degree.
Experience in insurance/financial services, licensing/contracting, or new agent onboarding.
Familiarity with background checks/fingerprinting workflows and basic FCRA concepts.
Shift Information This is a full‑time onsite position Monday through Friday. Candidates should be flexible to work any 7.5‑hour shift between 8:00 AM – 5:00 PM.
Salary Competitive full‑time base salary, overtime eligibility plus target bonus.
Benefits
Paid Vacation
Health Care
401 K match
Pension Plan
Tuition Assistance
Flexible Spending Accounts
Student Loan Repayment Program
Pay Transparency Salary Range: $43,000 – $47,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note This role requires FINRA licensed and/or FINRA Associated Person pre‑hire fingerprinting.
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Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview Our local General Office is seeking a customer service professional to support our agents and management team. As a Service Representative, you’ll work with our Partners to onboard new agents—overseeing the contracting process so they can begin selling New York Life insurance. You will be a steward of the onboarding process—assisting with turning candidates into ready-to-sell agents and keeping everything running smoothly for our Partners.
What You’ll Do
Perform tasks in the contracting system to advance contracts along in the process.
Track background-check and fingerprint results; follow up with Partners; elevate issues as needed.
Review onboarding paperwork for completeness and accuracy; resolve data or documentation gaps.
Communicate with Partners to provide candidate status updates and answer questions.
Process forms to ensure agents are integrated in our systems correctly.
What You’ll Bring The role requires strong relationship‑building skills, organizational abilities, effective communication, and a proactive approach to problem‑solving, ensuring the smooth functioning of the organization.
Required Skills
Experience in customer service and/or office administration.
Clear, professional communication (phone and email) and strong stakeholder service.
Meticulous data entry and document review; audit‑ready attention to detail.
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams); quick to learn new systems.
Strong organization and time management; able to prioritize and meet SLAs.
Discretion with sensitive information; compliance‑first mindset.
Preferred Skills
Associate or bachelor’s degree.
Experience in insurance/financial services, licensing/contracting, or new agent onboarding.
Familiarity with background checks/fingerprinting workflows and basic FCRA concepts.
Shift Information This is a full‑time onsite position Monday through Friday. Candidates should be flexible to work any 7.5‑hour shift between 8:00 AM – 5:00 PM.
Salary Competitive full‑time base salary, overtime eligibility plus target bonus.
Benefits
Paid Vacation
Health Care
401 K match
Pension Plan
Tuition Assistance
Flexible Spending Accounts
Student Loan Repayment Program
Pay Transparency Salary Range: $43,000 – $47,500
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note This role requires FINRA licensed and/or FINRA Associated Person pre‑hire fingerprinting.
#J-18808-Ljbffr