Total Quality Logistics
ServiceNow Platform Architect
Total Quality Logistics, Cincinnati, Ohio, United States, 45208
Senior Corporate Recruiter II @ Total Quality Logistics
About the role:
As a ServiceNow Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise ServiceNow environment. You’ll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.
What’s in it for you:
Competitive compensation, benefits package and company perks
Advancement opportunities with aggressive and structured career paths
Access to the latest emerging technologies
Reimbursement for continuous education and technical training
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
We win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT
What you’ll be doing:
Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)
Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment
Develop workflow automation and partner with business stakeholders to deliver productivity solutions
Establish and enforce platform standards, naming conventions, and development guardrails
Mentor developers, administrators, and analysts
Translate business requirements into platform-wide solutions
Serve as escalation point for complex technical issues and integrations
Oversee platform governance, code reviews, upgrade planning, and documentation
Drive CMDB and Service Mapping strategy for improved automation and impact analysis
Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third‑party systems)
Lead proof‑of‑concept initiatives for new ServiceNow capabilities
Maintain architecture documentation and reusable technical patterns
Support release management, testing, and performance tuning
Engage with ServiceNow support and community to resolve issues and stay ahead of product changes
What you need:
Bachelor’s degree in Computer Science, Information Systems or related field, or 7+ years of ServiceNow experience
ServiceNow CSA required; CIS, CIS‑CSM (ITSM, CMDB, Discovery) strongly preferred
7+ years of ServiceNow platform experience, including 3+ years in a lead or architect role
Proven experience designing scalable ServiceNow solutions across business functions
Advanced knowledge of ServiceNow architecture, best practices and system design
Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations
Excellent communication, leadership and stakeholder engagement skills
Strong documentation and system governance abilities
Where you'll be:
4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered.
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As a ServiceNow Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise ServiceNow environment. You’ll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.
What’s in it for you:
Competitive compensation, benefits package and company perks
Advancement opportunities with aggressive and structured career paths
Access to the latest emerging technologies
Reimbursement for continuous education and technical training
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
We win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT
What you’ll be doing:
Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)
Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment
Develop workflow automation and partner with business stakeholders to deliver productivity solutions
Establish and enforce platform standards, naming conventions, and development guardrails
Mentor developers, administrators, and analysts
Translate business requirements into platform-wide solutions
Serve as escalation point for complex technical issues and integrations
Oversee platform governance, code reviews, upgrade planning, and documentation
Drive CMDB and Service Mapping strategy for improved automation and impact analysis
Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third‑party systems)
Lead proof‑of‑concept initiatives for new ServiceNow capabilities
Maintain architecture documentation and reusable technical patterns
Support release management, testing, and performance tuning
Engage with ServiceNow support and community to resolve issues and stay ahead of product changes
What you need:
Bachelor’s degree in Computer Science, Information Systems or related field, or 7+ years of ServiceNow experience
ServiceNow CSA required; CIS, CIS‑CSM (ITSM, CMDB, Discovery) strongly preferred
7+ years of ServiceNow platform experience, including 3+ years in a lead or architect role
Proven experience designing scalable ServiceNow solutions across business functions
Advanced knowledge of ServiceNow architecture, best practices and system design
Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations
Excellent communication, leadership and stakeholder engagement skills
Strong documentation and system governance abilities
Where you'll be:
4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F‑1 STEM OPT, H‑1B, TN, J1 etc.) will not be considered.
#J-18808-Ljbffr