Amazon is hiring: Enterprise Support Manager, ES - Amazon Dedicated Cloud in Bal

Enterprise Support Manager, ES - Amazon Dedicated Cloud Job ID: 3022058 | Amazon Web Services, Inc. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission‑critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities. The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web‑related programming that includes the consumption of web services we’d like to talk with you! You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world‑class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team: Manages assigned Enterprise accounts and oversees support cases Completes analysis and presents periodic reviews of operational performance to customer Provides detailed reviews of service disruptions, metrics, and detailed pre‑launch planning Makes recommendations on how new AWS offerings fit in the company architecture Advocates for customer features and requirements within AWS (be their voice internally) Participates in customer meetings (onsite or via phone) Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. While this role is posted in Herndon, Virginia, this position can also be located in Denver, CO; Seattle, WA. Basic Qualifications Bachelor's degree, or CASP+, CCSP, Cloud+, or CSSLP 6+ years of technical engineering experience 4+ years managing technical teams Passionate about customers and new technology Experience working with enterprise software companies Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred Qualifications Experience in technology operations and operational parameters and troubleshooting for at least four of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development Experience with AWS services and/or other cloud offerings Innovative thinking and bias for action balanced with a strong customer and quality focus Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. #J-18808-Ljbffr