Grifols, S.A
Overview
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Responsibilities
Acts as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any or all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow. Oversees donor operations and supervises Operation Supervisor(s) and donor center staff during assigned shifts. Provides shift leadership, staffing coordination, task assignments, break schedules, and coaching of team members. Creates employee schedules to accommodate donor cycles. Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center. Compiles and submits orders to vendors to meet determined inventory levels. Keeps Center Manager informed of irregularities and provides action plans to improve and correct center deficiencies. Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity. Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time. Monitors donor flow and proactively addresses delays or service issues to ensure an exceptional donor experience. Oversees donor floor operations and supervises operation supervisor(s) and donor center staff during assigned shifts. Learns and maintains thorough familiarity with and compliance to all state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP and internal company procedures. Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved SOPs, OSHA, CLIA and cGMP. Attends all required training sessions, staff meetings, etc. Ensures accurate and thorough documentation of necessary records. Under the guidance of the Center Manager, ensures facility is maintained in a neat and clean condition and all equipment is kept in good working order. Submits timely and accurate reports as required by the Center Manager. Assists in the control of center donor funds as determined by the Center Manager. Participates in onboarding, training, and cross-training of staff to support center agility and performance. Maintains active communication with other service areas to ensure accurate documentation and quality. Leads by example in promoting a culture of safety, teamwork, and accountability. Reports all unsafe situations or conditions to area lead, supervisor or manager. May be trained to repair plasma center equipment. Assists the Center Manager in any task necessary in pursuit of company objectives. Education
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified Experience
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Equivalency
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor’s degree. Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bilingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety, and plasma quality are paramount. Occupational Demands
Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. Exposure to electrical equipment. Exposure to extreme cold in plasma freezers. Personal protective equipment required. Ability to stand for 4–6 hours per day and sit 1–2 hours per day. Occasional bending/twisting, frequent hand and finger movement, and fine motor coordination. Lifting up to 50 lbs. Near and far vision requirements. Works independently and with instruction. Performs tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups. #BiomatUSA #Appcast Legal and Location
Third Party Agency and Recruiter Notice: Agencies must have an active Grifols Agency Master Services Agreement and submit candidates only to positions they are engaged to work on by a Grifols Recruiter. Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy or related medical conditions, protected veteran status, or disability. We will consider all qualified applicants in accordance with applicable laws. Location: NORTH AMERICA : USA : TN-Knoxville: IBKNOXVI - Knoxville TN-Middlebrook Pk-IBBI Learn more about Grifols (https://www.grifols.com/en/what-we-do) Req ID:
535521 Type:
Regular Full-Time Job Category:
GENERAL MANAGEMENT
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Responsibilities
Acts as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any or all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow. Oversees donor operations and supervises Operation Supervisor(s) and donor center staff during assigned shifts. Provides shift leadership, staffing coordination, task assignments, break schedules, and coaching of team members. Creates employee schedules to accommodate donor cycles. Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center. Compiles and submits orders to vendors to meet determined inventory levels. Keeps Center Manager informed of irregularities and provides action plans to improve and correct center deficiencies. Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity. Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time. Monitors donor flow and proactively addresses delays or service issues to ensure an exceptional donor experience. Oversees donor floor operations and supervises operation supervisor(s) and donor center staff during assigned shifts. Learns and maintains thorough familiarity with and compliance to all state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP and internal company procedures. Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved SOPs, OSHA, CLIA and cGMP. Attends all required training sessions, staff meetings, etc. Ensures accurate and thorough documentation of necessary records. Under the guidance of the Center Manager, ensures facility is maintained in a neat and clean condition and all equipment is kept in good working order. Submits timely and accurate reports as required by the Center Manager. Assists in the control of center donor funds as determined by the Center Manager. Participates in onboarding, training, and cross-training of staff to support center agility and performance. Maintains active communication with other service areas to ensure accurate documentation and quality. Leads by example in promoting a culture of safety, teamwork, and accountability. Reports all unsafe situations or conditions to area lead, supervisor or manager. May be trained to repair plasma center equipment. Assists the Center Manager in any task necessary in pursuit of company objectives. Education
High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified Experience
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Equivalency
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor’s degree. Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bilingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety, and plasma quality are paramount. Occupational Demands
Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. Exposure to electrical equipment. Exposure to extreme cold in plasma freezers. Personal protective equipment required. Ability to stand for 4–6 hours per day and sit 1–2 hours per day. Occasional bending/twisting, frequent hand and finger movement, and fine motor coordination. Lifting up to 50 lbs. Near and far vision requirements. Works independently and with instruction. Performs tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups. #BiomatUSA #Appcast Legal and Location
Third Party Agency and Recruiter Notice: Agencies must have an active Grifols Agency Master Services Agreement and submit candidates only to positions they are engaged to work on by a Grifols Recruiter. Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy or related medical conditions, protected veteran status, or disability. We will consider all qualified applicants in accordance with applicable laws. Location: NORTH AMERICA : USA : TN-Knoxville: IBKNOXVI - Knoxville TN-Middlebrook Pk-IBBI Learn more about Grifols (https://www.grifols.com/en/what-we-do) Req ID:
535521 Type:
Regular Full-Time Job Category:
GENERAL MANAGEMENT
#J-18808-Ljbffr