Grifols Shared Services North America, Inc
Senior Operations Supervisor for Plasma Center
Grifols Shared Services North America, Inc, Phoenix, Arizona, United States, 85003
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
Overview
JOB TITLE:
SENIOR OPERATIONS SUPERVISOR The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Responsibilities
Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. Includes shift leadership, staffing coordination, task assignments, break schedules, and coaching Creates employee schedules to accommodate donor cycles Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels Keeps Center Manager informed of irregularities and provides action plans to improve center deficiencies Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time Monitors donor flow and address delays or service issues to ensure an exceptional donor experience Oversees donor floor operations and supervises staff during assigned shifts Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved SOP Manual, OSHA, CLIA, cGMP and internal procedures Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with regulations and SOPs Attends required training sessions, staff meetings, etc. Ensures accurate and thorough documentation of necessary records Under the guidance of the Center Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order Submits timely and accurate reports as required by the Center Manager Assists in the control of center donor funds as determined by the Center Manager Participates in onboarding, training, and cross-training of staff to support center agility and performance Maintains active communication with other service areas to ensure accurate documentation and quality Leads by example in promoting a culture of safety, teamwork, and accountability Reports all unsafe situations or conditions to area lead, supervisor or manager May be trained to repair plasma center equipment Assists the Center Manager in any task necessary in pursuit of company objectives Education
High school diploma or GED Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer CPR Certified Experience
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Equivalency
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor’s degree. Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount. Occupational Demands
Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. Requires PPE such as protective eyewear, garments, gloves, and cold gear. Physical requirements include standing up to 4–6 hours per day, occasional bending and twisting, frequent hand and finger movements, occasional lifting up to 50 lbs, and color/vision requirements as described. Must be able to communicate information clearly and work independently or with guidance as needed. Performs a wide range of tasks as demands change. May relate sensitive information to diverse groups. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers. #BiomatUSA #CB #GrifolsJobs #Plasma Compliance and notice
Third Party Agency and Recruiter Notice: Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with Grifols Talent Acquisition. Agencies may submit candidates only for positions they are engaged to work on. Resumes must be sent to a Grifols Recruiter under these terms. EEO: Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, disability, or related conditions. We will consider all qualified applicants in accordance with applicable laws. Location: NORTH AMERICA : USA : AZ-Phoenix Center Address: 4020 N 19th Ave, Phoenix, AZ 85015 Contact: Alex S. Contreras, Senior Talent Acquisition Specialist – acontreras@grifols.com Learn more about Grifols Follow us on Facebook: https://www.facebook.com/grifolsplasma1940/ Follow us on LinkedIn: https://www.linkedin.com/company/grifols/ To find more jobs with Grifols: https://grifols.jobs Or Text GRIFOLS to 833-233-7621 Req ID: 535888 Type: Regular Full-Time Job Category: PROCUREMENT
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JOB TITLE:
SENIOR OPERATIONS SUPERVISOR The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement. Responsibilities
Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts. Includes shift leadership, staffing coordination, task assignments, break schedules, and coaching Creates employee schedules to accommodate donor cycles Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels Keeps Center Manager informed of irregularities and provides action plans to improve center deficiencies Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time Monitors donor flow and address delays or service issues to ensure an exceptional donor experience Oversees donor floor operations and supervises staff during assigned shifts Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved SOP Manual, OSHA, CLIA, cGMP and internal procedures Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with regulations and SOPs Attends required training sessions, staff meetings, etc. Ensures accurate and thorough documentation of necessary records Under the guidance of the Center Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order Submits timely and accurate reports as required by the Center Manager Assists in the control of center donor funds as determined by the Center Manager Participates in onboarding, training, and cross-training of staff to support center agility and performance Maintains active communication with other service areas to ensure accurate documentation and quality Leads by example in promoting a culture of safety, teamwork, and accountability Reports all unsafe situations or conditions to area lead, supervisor or manager May be trained to repair plasma center equipment Assists the Center Manager in any task necessary in pursuit of company objectives Education
High school diploma or GED Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer CPR Certified Experience
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations. Equivalency
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor’s degree. Knowledge | Skills | Abilities
Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount. Occupational Demands
Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms. Requires PPE such as protective eyewear, garments, gloves, and cold gear. Physical requirements include standing up to 4–6 hours per day, occasional bending and twisting, frequent hand and finger movements, occasional lifting up to 50 lbs, and color/vision requirements as described. Must be able to communicate information clearly and work independently or with guidance as needed. Performs a wide range of tasks as demands change. May relate sensitive information to diverse groups. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers. #BiomatUSA #CB #GrifolsJobs #Plasma Compliance and notice
Third Party Agency and Recruiter Notice: Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with Grifols Talent Acquisition. Agencies may submit candidates only for positions they are engaged to work on. Resumes must be sent to a Grifols Recruiter under these terms. EEO: Grifols provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, disability, or related conditions. We will consider all qualified applicants in accordance with applicable laws. Location: NORTH AMERICA : USA : AZ-Phoenix Center Address: 4020 N 19th Ave, Phoenix, AZ 85015 Contact: Alex S. Contreras, Senior Talent Acquisition Specialist – acontreras@grifols.com Learn more about Grifols Follow us on Facebook: https://www.facebook.com/grifolsplasma1940/ Follow us on LinkedIn: https://www.linkedin.com/company/grifols/ To find more jobs with Grifols: https://grifols.jobs Or Text GRIFOLS to 833-233-7621 Req ID: 535888 Type: Regular Full-Time Job Category: PROCUREMENT
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