Rollins, Inc.
Customer Service Representative
Overview
Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first‑class services with a focus on public health and safety, and we continually add new services to keep homes and businesses safe and healthy. Employee health and safety are also paramount; we aim to keep our team happy in their roles.
Location : Pembroke, MA
Benefits
Competitive compensation
Comprehensive benefits package: medical, dental, vision, 401(k) with company match, stock purchase, tuition reimbursement, and more
Paid Time Off (holiday, vacation, sick)
Company‑wide paid training
Opportunities for growth, development, and advancement
Awards and recognition
Responsibilities Our Customer Care / Service Representatives are the link between customers and service technicians. You will coordinate schedules, resolve customer issues, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing
Provide exceptional support by ensuring both internal and external clients have a great experience.
Create daily schedules to ensure completion of daily tasks, special projects, and assignments.
Assist in working with Accounts Receivable and Collections to update efforts.
Proactively provide customers with updates and follow‑up in a timely manner.
Stay informed on accurate services and sales information to provide correct data to customers.
Maintain and update detailed records using customer service software applications.
Respond to generated leads and referrals to drive business growth.
Partner with management to develop frameworks to establish expectations and exceed deadlines.
Facilitate scheduling of service routes to optimize technicians’ time.
Assist in training new team members as requested.
Demonstrate strong attention to detail and accuracy while multitasking.
Qualifications What We’re Looking For
Client‑facing customer service professional with patience, accountability, and a genuine passion for delivering quality service. Excellent communication and problem‑solving skills are essential. A collaborative personality who thrives in a fast‑paced environment with continuous development is ideal.
Requirements
High school diploma or equivalent (Associate’s preferred).
Strong organizational skills, attention to detail, and ability to multitask.
Excellent phone etiquette and highly professional verbal, written, and interpersonal communication skills.
Knowledge of MS Office (Word, Excel, Outlook).
Knowledge of customer service principles and best practices.
Ability to work in a high‑volume, fast‑paced environment.
Excellent interpersonal skills, communicating via telephone and electronically with customers and co‑workers.
Must be 18 years of age or older.
Salary Range: $20.00 – $24.00 per hour
Waltham Pest Services is an Equal Opportunity Employer and protects Veterans and Individuals with Disabilities.
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Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first‑class services with a focus on public health and safety, and we continually add new services to keep homes and businesses safe and healthy. Employee health and safety are also paramount; we aim to keep our team happy in their roles.
Location : Pembroke, MA
Benefits
Competitive compensation
Comprehensive benefits package: medical, dental, vision, 401(k) with company match, stock purchase, tuition reimbursement, and more
Paid Time Off (holiday, vacation, sick)
Company‑wide paid training
Opportunities for growth, development, and advancement
Awards and recognition
Responsibilities Our Customer Care / Service Representatives are the link between customers and service technicians. You will coordinate schedules, resolve customer issues, respond to service and sales inquiries, and communicate with the field.
What You’ll Be Doing
Provide exceptional support by ensuring both internal and external clients have a great experience.
Create daily schedules to ensure completion of daily tasks, special projects, and assignments.
Assist in working with Accounts Receivable and Collections to update efforts.
Proactively provide customers with updates and follow‑up in a timely manner.
Stay informed on accurate services and sales information to provide correct data to customers.
Maintain and update detailed records using customer service software applications.
Respond to generated leads and referrals to drive business growth.
Partner with management to develop frameworks to establish expectations and exceed deadlines.
Facilitate scheduling of service routes to optimize technicians’ time.
Assist in training new team members as requested.
Demonstrate strong attention to detail and accuracy while multitasking.
Qualifications What We’re Looking For
Client‑facing customer service professional with patience, accountability, and a genuine passion for delivering quality service. Excellent communication and problem‑solving skills are essential. A collaborative personality who thrives in a fast‑paced environment with continuous development is ideal.
Requirements
High school diploma or equivalent (Associate’s preferred).
Strong organizational skills, attention to detail, and ability to multitask.
Excellent phone etiquette and highly professional verbal, written, and interpersonal communication skills.
Knowledge of MS Office (Word, Excel, Outlook).
Knowledge of customer service principles and best practices.
Ability to work in a high‑volume, fast‑paced environment.
Excellent interpersonal skills, communicating via telephone and electronically with customers and co‑workers.
Must be 18 years of age or older.
Salary Range: $20.00 – $24.00 per hour
Waltham Pest Services is an Equal Opportunity Employer and protects Veterans and Individuals with Disabilities.
#J-18808-Ljbffr