Clark Pest Control
Overview
Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles. We are currently seeking a
Customer Service Representative . This position will be located at our
Pembroke, MA area . What We’re Looking For
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you. What You’ll Be Doing
Provide exceptional support by ensuring both internal and external clients have a great experience Create daily schedule to ensure the completion of daily tasks, special projects, and assignments Assist in working with Accounts Receivable and Collections to update efforts Proactively provide customers with updates and follow-up in a timely manner Stay informed on accurate services and sales information in an effort to provide the customer with correct data Maintain and update detailed records utilizing customer service software applications Respond to generated leads and referrals to drive increase in business Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy while multitasking Requirements
High school degree or equivalent, Associate strongly preferred Strong organizational skills, attention to detail and ability to multitask Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Ability to work in a high volume, fast paced environment Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers Must be 18 years of age Salary Range: $22.00 - $25.00 per hour Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Waltham Pest Services is the original pest control provider in the New England area. We provide ourselves on providing first-class services with a focus on public health and safety. We also innovate to add more and more services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles. We are currently seeking a
Customer Service Representative . This position will be located at our
Pembroke, MA area . What We’re Looking For
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you. What You’ll Be Doing
Provide exceptional support by ensuring both internal and external clients have a great experience Create daily schedule to ensure the completion of daily tasks, special projects, and assignments Assist in working with Accounts Receivable and Collections to update efforts Proactively provide customers with updates and follow-up in a timely manner Stay informed on accurate services and sales information in an effort to provide the customer with correct data Maintain and update detailed records utilizing customer service software applications Respond to generated leads and referrals to drive increase in business Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy while multitasking Requirements
High school degree or equivalent, Associate strongly preferred Strong organizational skills, attention to detail and ability to multitask Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Ability to work in a high volume, fast paced environment Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers Must be 18 years of age Salary Range: $22.00 - $25.00 per hour Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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