Scale AI
Engagement Manager (Forward Deployed), Public Sector
Scale AI, Washington, District of Columbia, us, 20022
Engagement Manager (Forward Deployed), Public Sector
Washington, DC Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. Responsibilities
Manage customer relationships from the executive to the end user Be forward deployed with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Requirements
An active TS/SCI clearance 3+ years of work experience succeeding in stakeholder management or customer-facing role A basic understanding of the ML operations process A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East Additional Qualifications
10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior experience at an API technology company and/or managing technical customers using an API Proficiency in Python, SQL or other programming languages Compensation and Benefits
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in Washington, DC is $163,900 - $245,300 USD. Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additional benefits such as a commuter stipend may apply. About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and U.S. government agencies to accelerate AI development. We believe that everyone should be able to bring their whole selves to work, and we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We are committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or a reasonable accommodation in the application or recruiting process, please contact us at accommodations@scale.com. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities and sharing with our affiliates. Any information collected will be treated in accordance with our privacy policy.
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Washington, DC Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. Responsibilities
Manage customer relationships from the executive to the end user Be forward deployed with customers to scope agentic workflow use cases that Scale’s engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Requirements
An active TS/SCI clearance 3+ years of work experience succeeding in stakeholder management or customer-facing role A basic understanding of the ML operations process A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East Additional Qualifications
10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior experience at an API technology company and/or managing technical customers using an API Proficiency in Python, SQL or other programming languages Compensation and Benefits
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in Washington, DC is $163,900 - $245,300 USD. Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additional benefits such as a commuter stipend may apply. About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders and U.S. government agencies to accelerate AI development. We believe that everyone should be able to bring their whole selves to work, and we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We are committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or a reasonable accommodation in the application or recruiting process, please contact us at accommodations@scale.com. We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities and sharing with our affiliates. Any information collected will be treated in accordance with our privacy policy.
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