Scale AI, Inc.
Engagement Manager (Forward Deployed), Public Sector
Scale AI, Inc., Washington, District of Columbia, us, 20022
Overview
Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. Responsibilities
Manage customer relationships from the executive to the end user. Be forward deployed with customers to scope agentic workflow use cases that Scale's engineering team will build and refine. Lead a cross‑functional project team to deliver on and exceed the customer's AI/ML objectives. Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success. Oversee onboarding and successful implementation of customer accounts. Must haves
An active TS/SCI clearance. 3+ years of work experience succeeding in stakeholder management or customer‑facing role. A basic understanding of the ML operations process. A track record of structured, analytics‑driven problem solving. Excellent verbal and written communication skills. Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East. We have a diverse team with a variety of skill sets, many have
10+ years of professional experience, often in a customer‑facing technical program management role in industry or government. Prior experience at an API technology company and / or managing technical customers using an API. Proficiency in Python, SQL or other programming languages. Benefits & Compensation
Base salary range for full‑time position in Washington DC: $163,900 – $245,300 USD. The role includes equity, comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, generous PTO, and a commuter stipend. About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. We work closely with industry leaders and government agencies and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We are committed to providing reasonable accommodations to applicants with disabilities.
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Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. Responsibilities
Manage customer relationships from the executive to the end user. Be forward deployed with customers to scope agentic workflow use cases that Scale's engineering team will build and refine. Lead a cross‑functional project team to deliver on and exceed the customer's AI/ML objectives. Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success. Oversee onboarding and successful implementation of customer accounts. Must haves
An active TS/SCI clearance. 3+ years of work experience succeeding in stakeholder management or customer‑facing role. A basic understanding of the ML operations process. A track record of structured, analytics‑driven problem solving. Excellent verbal and written communication skills. Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East. We have a diverse team with a variety of skill sets, many have
10+ years of professional experience, often in a customer‑facing technical program management role in industry or government. Prior experience at an API technology company and / or managing technical customers using an API. Proficiency in Python, SQL or other programming languages. Benefits & Compensation
Base salary range for full‑time position in Washington DC: $163,900 – $245,300 USD. The role includes equity, comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, generous PTO, and a commuter stipend. About Us
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. We work closely with industry leaders and government agencies and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or veteran status. We are committed to providing reasonable accommodations to applicants with disabilities.
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