TD Securities
Store Manager II – Newton, MA
Work Location:
Newton Centre, Massachusetts, United States
Hours:
40 per week
Pay:
$86,840 - $108,160 USD
Line Of Business:
Personal & Commercial Banking
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Investment Banking
Job Description The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio, including deposits, loans, fees, and expenses. Leads, coaches and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions and referrals. The role is responsible for Store growth by focusing on deepening customer relationships, putting the customer first, and referring them to the right Specialist to ensure we meet their needs and provide the best advice.
Depth & Scope
Provides people‑management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions as required.
Manages a medium‑sized store and team (based on U.S. TD Bank store levelling criteria).
Oversees and leads a medium or complex Denovo Store while growing talent, developing skills, and ensuring business results.
Accountable for achieving both store and individual performance metrics.
Manages multiple store locations and/or a diverse and complex customer base, if required.
Acts as a peer mentor to developing store managers.
Requires deep expert knowledge of business, banking, and operations.
Requires deep expert process management knowledge and risk profiling for team processes supported, with advanced skills in identifying, tracking, and resolving gaps.
Provides coaching, mentorship, and guidance within areas of expertise.
Oversees management of team decisions on acceptable levels of risk (moderate to high).
Acts as the highest point of escalation/contact within the store for issues raised by customers and internal groups.
Originates loan applications, handles Conditions of Lending, and conducts loan closings.
Maintains an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
Undergraduate degree or equivalent experience.
4+ years of related experience in retail, customer service, or financial services, with supervisory, leadership, and coaching experience.
4+ years of proven business development skills, including strategy conceptualization and implementation.
4+ years of proven leadership and coaching experience.
Experience in small‑business and consumer lending.
Knowledge of bank product lines, services, and store operations.
Proven ability to manage competing priorities and align efforts to meet store goals.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficient with Microsoft Office suite.
Notary license preferred.
Customer Accountabilities
Manages the service and advice team, promoting a positive customer and colleague experience.
Coaches and develops the team on services, products, and sales strategies to improve the customer experience.
Ensures customer issues are handled appropriately and participates in negotiation when necessary.
Promotes the bank’s presence and brand in the community.
Builds relationships and proactively addresses customer needs.
Contributes to achievement of service and customer experience targets.
Provides oversight of store premises to ensure a professional appearance.
Ensures colleague scheduling aligns with customer demands.
Owns complex daily operational and administrative duties.
Shareholder Accountabilities
Creates store‑specific strategies to grow the business.
Uses reporting to identify opportunities for deposits, investments, and loan growth.
Partners with specialists to grow and advise new and existing customers.
Works with partners, including small business, commercial, and wealth to grow the store portfolio.
Manages the store budget to meet expense and revenue objectives.
Drives One TD and builds partnership across lines of business.
Reaches out to prospects and deepens relationships through needs‑based conversations.
Identifies and develops relationships with key influencers to generate demand for TD products.
Achieves operational excellence objectives.
Ensures due diligence supports accurate transactions.
Follows policies and procedures ensuring compliance.
Protects the organization’s interests by managing risk and escalating high‑risk activities.
Stays abreast of emerging trends and regulatory changes.
Maintains a culture of risk management and control.
Employee/Team Accountabilities
Leads, coaches and develops teammates for a legendary customer experience.
Coaches teammates to provide the best advice to customers.
Manages the overall team with leadership and guidance.
Sets targets and holds the team accountable to deliver results.
Builds team expertise to align with business demand.
Provides ongoing feedback, performance reviews, and coaching.
Tracks performance objectives and rewards achievement.
Ensures compliance with HR policies and escalates risk.
Shares knowledge and fosters strong relationships with other functions.
Supports an environment where challenges are freely escalated.
Recruiting to achieve a diverse, qualified workforce.
Fosters a cohesive team and promotes equity.
Acts as a brand ambassador externally and internally.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act, 12 CFR Part 1026.36) and the Mortgage Loan Originator under SAFE Act, 12 U.S.C. § 5102 et seq., 12 CFR Part 1007.
Must be eligible for employment with a covered financial institution under Regulation Z standards.
Must be eligible for registration as a mortgage loan originator with the NMLS under SAFE Act regulations.
Requires satisfactory results on criminal background and credit report checks, and compliance with federal law requirements.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standardized problems – Continuous
Reading, writing, and comprehending instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, those we serve, and the economies we support. We are guided by our vision to be the better bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank U.S. Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.
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Newton Centre, Massachusetts, United States
Hours:
40 per week
Pay:
$86,840 - $108,160 USD
Line Of Business:
Personal & Commercial Banking
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Investment Banking
Job Description The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio, including deposits, loans, fees, and expenses. Leads, coaches and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions and referrals. The role is responsible for Store growth by focusing on deepening customer relationships, putting the customer first, and referring them to the right Specialist to ensure we meet their needs and provide the best advice.
Depth & Scope
Provides people‑management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling disciplinary actions as required.
Manages a medium‑sized store and team (based on U.S. TD Bank store levelling criteria).
Oversees and leads a medium or complex Denovo Store while growing talent, developing skills, and ensuring business results.
Accountable for achieving both store and individual performance metrics.
Manages multiple store locations and/or a diverse and complex customer base, if required.
Acts as a peer mentor to developing store managers.
Requires deep expert knowledge of business, banking, and operations.
Requires deep expert process management knowledge and risk profiling for team processes supported, with advanced skills in identifying, tracking, and resolving gaps.
Provides coaching, mentorship, and guidance within areas of expertise.
Oversees management of team decisions on acceptable levels of risk (moderate to high).
Acts as the highest point of escalation/contact within the store for issues raised by customers and internal groups.
Originates loan applications, handles Conditions of Lending, and conducts loan closings.
Maintains an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience
Undergraduate degree or equivalent experience.
4+ years of related experience in retail, customer service, or financial services, with supervisory, leadership, and coaching experience.
4+ years of proven business development skills, including strategy conceptualization and implementation.
4+ years of proven leadership and coaching experience.
Experience in small‑business and consumer lending.
Knowledge of bank product lines, services, and store operations.
Proven ability to manage competing priorities and align efforts to meet store goals.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficient with Microsoft Office suite.
Notary license preferred.
Customer Accountabilities
Manages the service and advice team, promoting a positive customer and colleague experience.
Coaches and develops the team on services, products, and sales strategies to improve the customer experience.
Ensures customer issues are handled appropriately and participates in negotiation when necessary.
Promotes the bank’s presence and brand in the community.
Builds relationships and proactively addresses customer needs.
Contributes to achievement of service and customer experience targets.
Provides oversight of store premises to ensure a professional appearance.
Ensures colleague scheduling aligns with customer demands.
Owns complex daily operational and administrative duties.
Shareholder Accountabilities
Creates store‑specific strategies to grow the business.
Uses reporting to identify opportunities for deposits, investments, and loan growth.
Partners with specialists to grow and advise new and existing customers.
Works with partners, including small business, commercial, and wealth to grow the store portfolio.
Manages the store budget to meet expense and revenue objectives.
Drives One TD and builds partnership across lines of business.
Reaches out to prospects and deepens relationships through needs‑based conversations.
Identifies and develops relationships with key influencers to generate demand for TD products.
Achieves operational excellence objectives.
Ensures due diligence supports accurate transactions.
Follows policies and procedures ensuring compliance.
Protects the organization’s interests by managing risk and escalating high‑risk activities.
Stays abreast of emerging trends and regulatory changes.
Maintains a culture of risk management and control.
Employee/Team Accountabilities
Leads, coaches and develops teammates for a legendary customer experience.
Coaches teammates to provide the best advice to customers.
Manages the overall team with leadership and guidance.
Sets targets and holds the team accountable to deliver results.
Builds team expertise to align with business demand.
Provides ongoing feedback, performance reviews, and coaching.
Tracks performance objectives and rewards achievement.
Ensures compliance with HR policies and escalates risk.
Shares knowledge and fosters strong relationships with other functions.
Supports an environment where challenges are freely escalated.
Recruiting to achieve a diverse, qualified workforce.
Fosters a cohesive team and promotes equity.
Acts as a brand ambassador externally and internally.
OCC Language
This position falls within the definition of Loan Originator under Regulation Z (Truth in Lending Act, 12 CFR Part 1026.36) and the Mortgage Loan Originator under SAFE Act, 12 U.S.C. § 5102 et seq., 12 CFR Part 1007.
Must be eligible for employment with a covered financial institution under Regulation Z standards.
Must be eligible for registration as a mortgage loan originator with the NMLS under SAFE Act regulations.
Requires satisfactory results on criminal background and credit report checks, and compliance with federal law requirements.
Physical Requirements Never: 0%; Occasional: 1‑33%; Frequent: 34‑66%; Continuous: 67‑100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Continuous
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Occasional
Climbing – Occasional
Reaching overhead – Occasional
Reaching forward – Occasional
Pushing – Occasional
Pulling – Occasional
Twisting – Occasional
Concentrating for long periods – Continuous
Applying common sense to standardized problems – Continuous
Reading, writing, and comprehending instructions – Continuous
Adding, subtracting, multiplying, and dividing – Continuous
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, those we serve, and the economies we support. We are guided by our vision to be the better bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank U.S. Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed.
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