Augment Computing
Augment Code is the only AI coding assistant built for professional software engineers working in large, production‑grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top‑tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.
About the Team You’ll be joining the founding support team at a pivotal moment in Augment Code’s growth. This is a unique opportunity to help build the industry’s most trusted and relied‑on success and support organization for AI‑assisted coding. We’re establishing 24/5 follow‑the‑sun coverage across three global regions, and you’ll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user—whether using an IDE plug‑in, the Auggie CLI, or remote agents— "walks alone."
About the Role As a Senior Support Engineer, you’ll be among the foremost technical experts for Augment Code’s platform. You’ll tackle the most complex customer challenges, design scalable support processes, mentor the team, and serve as a critical bridge between customers and engineering. This is a high‑impact role where you’ll shape the future of technical success/support in the AI era, working on low‑volume, high‑difficulty problems that require deep technical expertise and creative problem‑solving.
This role is based in the North America region, providing coverage during standard business hours (Pacific/Eastern time zones) as part of our follow‑the‑sun support model.
In this role, you will:
Be among the foremost technical and troubleshooting experts for Augment Code’s platform—you are the last line of defense before the core Engineering team
Solve the most difficult technical problems faced by our strategic Enterprise customers, including complex integration issues, performance optimization, and architectural challenges
Design and run operational processes to monitor top strategic customers and proactively help them evolve efficiency
Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies
Partner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates
Mentor and develop Support Engineers and Associate Support Engineers, establishing best practices and raising the technical bar
Influence product roadmap by synthesizing customer feedback and identifying strategic opportunities
You might thrive in this role if you:
Above all have a passion for solving technical problems and thrive in being an efficiency agent in technical teams
Have 6‑8+ years of experience in technical support, SRE/NOC, software engineering, or related technical roles
Possess a Bachelor's degree in Computer Science or related field (or equivalent practical experience)—a strong software engineering foundation is important for this role’s success
Demonstrate expertise in distributed systems, cloud infrastructure, APIs, and modern software architecture
Show familiarity with modern monitoring, alerting, and observability practices, with hands‑on experience setting up metrics, logging, and tracing for distributed systems
Possess exceptional communication skills, able to explain complex technical issues to both engineering and non‑technical stakeholders, including executives
Have strong track record of troubleshooting complex technical problems at the systems level in fast‑paced, mission‑critical environments
Demonstrate leadership and mentorship abilities, with experience raising the technical capabilities of teams
Are automation‑first minded, constantly seeking opportunities to eliminate toil and scale operations
Have solid understanding of cloud infrastructure (AWS, GCP, Azure) and are comfortable with load balancers, databases, containerized applications, and Kubernetes
Can work cross‑functionally in a high‑trust environment, coordinating efforts across teams during incidents
Have passion for AI and developer tools, with hands‑on experience using or supporting AI/ML platforms
Are open to flexible scheduling as the team grows, able to flex to customer demands
Nice to have:
Experience with SRE practices, SLIs/SLOs, and alert tuning
Deep knowledge of IDE architectures and extension development
Experience with infrastructure as code (Terraform, Pulumi, etc.)
Previous experience at a high‑growth developer tools or infrastructure company
Track record of building support platforms or developer productivity tools
Experience with observability platforms (Datadog, New Relic, Grafana, etc.)
Contributions to open‑source projects or technical community leadership
Proficiency in Spanish, Mandarin, or other languages
Experience working with Fortune 500 Enterprise customers
What we offer:
Founding team opportunity
– Be among the first support engineers and help shape the organization’s future
Comprehensive benefits
– Health, Dental, Vision, and Life Insurance; Short and Long Term Disability
Flexible work arrangements
– Hybrid model with flexibility; potential 4‑day workweek options
Unlimited PTO
– We focus on trust and ownership, not time in the chair
Professional development
– Work directly with cutting‑edge AI technology and learn from world‑class engineering teams
Tools stipend
– Get the equipment and tools you need to succeed
Leadership opportunities
– Clear path to Lead Support Engineer and management roles as the team scales to 10‑15 people
High impact
– Your work will directly influence product direction and customer success at scale
Company culture
– Numerous social events and a collaborative, innovative environment
Why Augment Code?
Market leadership
– Industry‑leading context engine and cutting‑edge AI technology
Competitive advantage
– Capitalize on competitors’ lack of formal SLAs as a market opportunity
Customer impact
– Help developers at leading tech companies be more productive every day
Growth trajectory
– Series B company with strong funding and rapid expansion
Innovation focus
– Work with the latest AI models and developer tools
Technical excellence
– Collaborate with world‑class engineering and research teams
Shape the future
– Help define what technical support looks like in the age of AI
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.
Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency Notice
– The actual base salary within the stated range will be based on a combination of factors such as an individual’s skills, experience level, educational background, and other relevant job‑related considerations.
Annual Base Salary Range
$220,000 - $260,000 USD
#J-18808-Ljbffr
About the Team You’ll be joining the founding support team at a pivotal moment in Augment Code’s growth. This is a unique opportunity to help build the industry’s most trusted and relied‑on success and support organization for AI‑assisted coding. We’re establishing 24/5 follow‑the‑sun coverage across three global regions, and you’ll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user—whether using an IDE plug‑in, the Auggie CLI, or remote agents— "walks alone."
About the Role As a Senior Support Engineer, you’ll be among the foremost technical experts for Augment Code’s platform. You’ll tackle the most complex customer challenges, design scalable support processes, mentor the team, and serve as a critical bridge between customers and engineering. This is a high‑impact role where you’ll shape the future of technical success/support in the AI era, working on low‑volume, high‑difficulty problems that require deep technical expertise and creative problem‑solving.
This role is based in the North America region, providing coverage during standard business hours (Pacific/Eastern time zones) as part of our follow‑the‑sun support model.
In this role, you will:
Be among the foremost technical and troubleshooting experts for Augment Code’s platform—you are the last line of defense before the core Engineering team
Solve the most difficult technical problems faced by our strategic Enterprise customers, including complex integration issues, performance optimization, and architectural challenges
Design and run operational processes to monitor top strategic customers and proactively help them evolve efficiency
Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies
Partner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates
Mentor and develop Support Engineers and Associate Support Engineers, establishing best practices and raising the technical bar
Influence product roadmap by synthesizing customer feedback and identifying strategic opportunities
You might thrive in this role if you:
Above all have a passion for solving technical problems and thrive in being an efficiency agent in technical teams
Have 6‑8+ years of experience in technical support, SRE/NOC, software engineering, or related technical roles
Possess a Bachelor's degree in Computer Science or related field (or equivalent practical experience)—a strong software engineering foundation is important for this role’s success
Demonstrate expertise in distributed systems, cloud infrastructure, APIs, and modern software architecture
Show familiarity with modern monitoring, alerting, and observability practices, with hands‑on experience setting up metrics, logging, and tracing for distributed systems
Possess exceptional communication skills, able to explain complex technical issues to both engineering and non‑technical stakeholders, including executives
Have strong track record of troubleshooting complex technical problems at the systems level in fast‑paced, mission‑critical environments
Demonstrate leadership and mentorship abilities, with experience raising the technical capabilities of teams
Are automation‑first minded, constantly seeking opportunities to eliminate toil and scale operations
Have solid understanding of cloud infrastructure (AWS, GCP, Azure) and are comfortable with load balancers, databases, containerized applications, and Kubernetes
Can work cross‑functionally in a high‑trust environment, coordinating efforts across teams during incidents
Have passion for AI and developer tools, with hands‑on experience using or supporting AI/ML platforms
Are open to flexible scheduling as the team grows, able to flex to customer demands
Nice to have:
Experience with SRE practices, SLIs/SLOs, and alert tuning
Deep knowledge of IDE architectures and extension development
Experience with infrastructure as code (Terraform, Pulumi, etc.)
Previous experience at a high‑growth developer tools or infrastructure company
Track record of building support platforms or developer productivity tools
Experience with observability platforms (Datadog, New Relic, Grafana, etc.)
Contributions to open‑source projects or technical community leadership
Proficiency in Spanish, Mandarin, or other languages
Experience working with Fortune 500 Enterprise customers
What we offer:
Founding team opportunity
– Be among the first support engineers and help shape the organization’s future
Comprehensive benefits
– Health, Dental, Vision, and Life Insurance; Short and Long Term Disability
Flexible work arrangements
– Hybrid model with flexibility; potential 4‑day workweek options
Unlimited PTO
– We focus on trust and ownership, not time in the chair
Professional development
– Work directly with cutting‑edge AI technology and learn from world‑class engineering teams
Tools stipend
– Get the equipment and tools you need to succeed
Leadership opportunities
– Clear path to Lead Support Engineer and management roles as the team scales to 10‑15 people
High impact
– Your work will directly influence product direction and customer success at scale
Company culture
– Numerous social events and a collaborative, innovative environment
Why Augment Code?
Market leadership
– Industry‑leading context engine and cutting‑edge AI technology
Competitive advantage
– Capitalize on competitors’ lack of formal SLAs as a market opportunity
Customer impact
– Help developers at leading tech companies be more productive every day
Growth trajectory
– Series B company with strong funding and rapid expansion
Innovation focus
– Work with the latest AI models and developer tools
Technical excellence
– Collaborate with world‑class engineering and research teams
Shape the future
– Help define what technical support looks like in the age of AI
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.
Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency Notice
– The actual base salary within the stated range will be based on a combination of factors such as an individual’s skills, experience level, educational background, and other relevant job‑related considerations.
Annual Base Salary Range
$220,000 - $260,000 USD
#J-18808-Ljbffr