University of Southern California
Scheduler - LV Nellis Family Medicine Clinic - Full Time 10 Hour Days (Non-Exemp
University of Southern California, Las Vegas, Nevada, us, 89105
Scheduler – LV Nellis Family Medicine Clinic – Full Time 10 Hour Days (Non-Exempt) (Non‑Union)
The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. She/He answers phones and registers new patients. Various office duties include filing, sorting, reviewing new patient referrals/authorization for adequate coding, and performing new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic.
The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. The position demonstrates excellent customer service techniques, meets and greets patients, answers patient calls, identifies and clarifies patients' needs and desires, confirms patient identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patients' questions.
Essential Duties
Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
Answers telephone promptly and in a polite professional manner; directs calls to other departments as needed.
Uses sound judgement in handling calls, especially with upset patients and understands when to elevate calls.
Maintains all delegated worklists (tasks) through the electronic medical record.
Uses equipment efficiently, safely, and effectively.
Handles patient requests and questions appropriately.
Provides benefit plan and eligibility information to participants, providers, unions, employers, and others.
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Performs duties as care coordinator when assigned.
Other duties as assigned.
Required Qualifications
High school or equivalent education.
Understanding of medical terminology.
Ability to interview patients and interface with physicians, nurses and other professional staff.
Preferred Qualifications
One year of working in a customer service role (preferably in a medical environment).
Required Licenses/Certifications
Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and renewed before expiration date (required only in LA City).
The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, and external market and organizational considerations.
Job ID
REQ20169278 Posted Date
11/21/2025
#J-18808-Ljbffr
The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. The position demonstrates excellent customer service techniques, meets and greets patients, answers patient calls, identifies and clarifies patients' needs and desires, confirms patient identity and eligibility, obtains required signatures from patients, schedules patients for appointments, and answers patients' questions.
Essential Duties
Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
Answers telephone promptly and in a polite professional manner; directs calls to other departments as needed.
Uses sound judgement in handling calls, especially with upset patients and understands when to elevate calls.
Maintains all delegated worklists (tasks) through the electronic medical record.
Uses equipment efficiently, safely, and effectively.
Handles patient requests and questions appropriately.
Provides benefit plan and eligibility information to participants, providers, unions, employers, and others.
Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
Performs duties as care coordinator when assigned.
Other duties as assigned.
Required Qualifications
High school or equivalent education.
Understanding of medical terminology.
Ability to interview patients and interface with physicians, nurses and other professional staff.
Preferred Qualifications
One year of working in a customer service role (preferably in a medical environment).
Required Licenses/Certifications
Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and renewed before expiration date (required only in LA City).
The hourly rate range for this position is $17.50 – $27.01. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, and external market and organizational considerations.
Job ID
REQ20169278 Posted Date
11/21/2025
#J-18808-Ljbffr