Intelligent Technical Solutions
IT Technician II
Intelligent Technical Solutions, San Francisco, California, United States, 94199
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IT Technician II
role at
Intelligent Technical Solutions
4 days ago Be among the first 25 applicants
Intelligent Technical Solutions provided pay range This range is provided by Intelligent Technical Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $31.31/hr - $35.97/hr
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our
Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
Resolve workstation operating system issues of any kind.
Resolve printer issues of any kind.
Resolve standard business application (Office, etc.) issues of any kind.
Resolve line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Resolve basic server issues.
Resolve basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.
Job Qualifications
Willing to work full‑time on‑site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
First‑touch closed: Each ticket that is completed with only one time entry contributes to this number.
Compensation Pay rate ranges from
$31.31/hr up to $35.97/hr
and may vary by experience and location.
Benefits
Medical Insurance Plan.
Dental & Vision.
Life Insurance.
Disability Coverage.
Paid Time Off (starts at 15 days per year).
Maternity/Paternity Leave.
Paid US Holiday.
Retirement Plan.
Salary Advancement/Loan.
Health & Wellness Program.
Company-paid training and certification.
Supplemental Life Insurance (Employee-paid).
Supplemental Health Plans (Employee-paid).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Computer and Network Security
Referrals increase your chances of interviewing at Intelligent Technical Solutions by 2x
Location: San Francisco, CA
#J-18808-Ljbffr
IT Technician II
role at
Intelligent Technical Solutions
4 days ago Be among the first 25 applicants
Intelligent Technical Solutions provided pay range This range is provided by Intelligent Technical Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $31.31/hr - $35.97/hr
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our
Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
Resolve workstation operating system issues of any kind.
Resolve printer issues of any kind.
Resolve standard business application (Office, etc.) issues of any kind.
Resolve line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Resolve basic server issues.
Resolve basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.
Job Qualifications
Willing to work full‑time on‑site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
First‑touch closed: Each ticket that is completed with only one time entry contributes to this number.
Compensation Pay rate ranges from
$31.31/hr up to $35.97/hr
and may vary by experience and location.
Benefits
Medical Insurance Plan.
Dental & Vision.
Life Insurance.
Disability Coverage.
Paid Time Off (starts at 15 days per year).
Maternity/Paternity Leave.
Paid US Holiday.
Retirement Plan.
Salary Advancement/Loan.
Health & Wellness Program.
Company-paid training and certification.
Supplemental Life Insurance (Employee-paid).
Supplemental Health Plans (Employee-paid).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Computer and Network Security
Referrals increase your chances of interviewing at Intelligent Technical Solutions by 2x
Location: San Francisco, CA
#J-18808-Ljbffr