Information Technology (IT) Technician

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).

Key Responsibilities: Network & Connectivity Support

Provide printer and internet support

Respond to support tickets and resolve technical issues

Deliver excellent customer service through direct interaction with staff

Provide onsite support three days per week (Tuesday–Thursday)

Password & Account Management

Reset passwords and troubleshoot login issues

Assist with account access problems

Inventory & Hardware Management

Track and manage hardware inventory

Perform light helpdesk tasks, including basic troubleshooting for Windows systems

Required Skills & Experience

2+ years of experience in IT support or helpdesk roles

Strong troubleshooting skills for network and hardware issues

Excellent communication and customer service abilities

Ability to work onsite as scheduled

Compensation: $25.00/hr – $27.00/hr (Base pay range). Exact compensation may vary based on factors such as skills, experience, and education.

Benefits: Benefit packages start on the 31st day of employment and include medical, dental, and vision insurance, HSA, FSA, DCFSA options, and a 401(k) retirement plan with employer matching. Employees receive paid sick leave and/or other paid time off as provided by applicable law.

Seniority level: Associate

Employment type: Contract

Job function: Information Technology

Industries: IT System Operations and Maintenance

Location: San Francisco, CA

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