Mass General Brigham
About the Opportunity
Mass General Brigham, a not‑for‑profit organization that includes The General Hospital Corporation, depends on a dedicated workforce of doctors, nurses, business professionals, tech experts, researchers, and systems analysts to support patient care, research, education, and community service. This role offers an opportunity to contribute to groundbreaking medical discoveries while working in a collaborative environment.
Job Summary Essential Functions (Key Roles & Responsibilities)
Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Organizes priorities, completes tasks on time, and manages confidential patient information.
Partners with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding admissions, discharges, and transfers.
Provides outstanding service for every customer interaction.
Performs clerical duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters accurate and timely information into the electronic medical record about admissions, discharges, and transfers to facilitate efficient patient care throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated processes for identifying and facilitating repairs.
May assist the manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Performs other duties as assigned and complies with all policies and standards.
Qualifications
High School Diploma or Equivalent (Required)
Associate Degree Preferred
Licenses / Certifications
Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. (Preferred)
Work Experience
Administrative support experience, 2–3 years (Required)
Knowledge, Skills & Abilities
Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing)
Proficiency in MS Office
Ability to proofread and edit written documents
Ability to use the phone system
Ability to manage one's own time and the time of others
Strong verbal and written communication skills
Strong interpersonal, written, and oral skills
Ability to use standard office equipment
Familiarity with medical terminology
Additional Job Details Mass General Hospital is a world‑renowned institution that delivers high‑quality care, leading in medical research and education. We value collaboration and innovation, and we commit to providing a work‑life balance that enables professional and personal growth.
Remote Type Onsite
Work Location 267 Charles Street
Scheduled Weekly Hours 36
Employee Type Regular
Work Shift Night (United States of America)
Pay Range $18.22 – $26.06 per hour
Grade 3
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodations for individuals with disabilities. Contact Human Resources at (857)-282-7642 for accommodations.
Mass General Brigham Competency Framework Our competency framework defines what effective leadership looks like by specifying the behaviors most critical for success at each job level. It is used to evaluate performance, make hiring decisions, identify development needs, and support a strong talent pipeline.
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Job Summary Essential Functions (Key Roles & Responsibilities)
Provides administrative support to unit‑based and hospital‑wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Organizes priorities, completes tasks on time, and manages confidential patient information.
Partners with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding admissions, discharges, and transfers.
Provides outstanding service for every customer interaction.
Performs clerical duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters accurate and timely information into the electronic medical record about admissions, discharges, and transfers to facilitate efficient patient care throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated processes for identifying and facilitating repairs.
May assist the manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Performs other duties as assigned and complies with all policies and standards.
Qualifications
High School Diploma or Equivalent (Required)
Associate Degree Preferred
Licenses / Certifications
Unit Coordinator Certification – National Association of Health Unit Coordinators, Inc. (Preferred)
Work Experience
Administrative support experience, 2–3 years (Required)
Knowledge, Skills & Abilities
Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing)
Proficiency in MS Office
Ability to proofread and edit written documents
Ability to use the phone system
Ability to manage one's own time and the time of others
Strong verbal and written communication skills
Strong interpersonal, written, and oral skills
Ability to use standard office equipment
Familiarity with medical terminology
Additional Job Details Mass General Hospital is a world‑renowned institution that delivers high‑quality care, leading in medical research and education. We value collaboration and innovation, and we commit to providing a work‑life balance that enables professional and personal growth.
Remote Type Onsite
Work Location 267 Charles Street
Scheduled Weekly Hours 36
Employee Type Regular
Work Shift Night (United States of America)
Pay Range $18.22 – $26.06 per hour
Grade 3
EEO Statement The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodations for individuals with disabilities. Contact Human Resources at (857)-282-7642 for accommodations.
Mass General Brigham Competency Framework Our competency framework defines what effective leadership looks like by specifying the behaviors most critical for success at each job level. It is used to evaluate performance, make hiring decisions, identify development needs, and support a strong talent pipeline.
#J-18808-Ljbffr