U.S. Bank
Client Connectivity Solutions Consultant (Onboarding)
U.S. Bank, Irving, Texas, United States, 75084
Client Connectivity Solutions Consultant (Onboarding)
Join to apply for the Client Connectivity Solutions Consultant (Onboarding) role at U.S. Bank. The Client Connectivity Solutions Consultant (Onboarding) is responsible for optimizing our clients’ experience as they connect their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission, and our Client Connectivity Center of Excellence is here to facilitate along the way. Our Consultants will assist clients in selecting their preferred connectivity method, guide them through the onboarding journey, and ensure market readiness. Responsibilities
Oversee the client onboarding journey, ensuring our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. Serve as a subject‑matter expert with in‑depth knowledge of our connectivity solutions and quickly facilitate client inquiries, ranging from access requests to technical assistance. Act as a single point of contact to orchestrate the activities required for clients to launch their application, guiding them through the process and tracking progress to full readiness. Review and document the client’s use case to build a repository of knowledge that improves our understanding of client applications and connectivity with U.S. Bank. Analyze designs and make recommendations to promote best practices and efficiency. Coordinate with internal teams and vendors to fulfill client inquiries, promoting cross‑departmental collaboration across the enterprise. Assist with configuration of Apigee and Sterling File Gateway for prompt client onboarding. Draft documentation to improve operational processes, including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Create workflows, procedures, and training materials for both internal teams and clients. Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement. Ensure completeness of implementation records, accuracy of data entry, and updates appropriate data within implementation workflow tool. Report on project progress, service level agreement attainment, and customer issue escalation. Complete appropriate forms or processes for customer requests requiring additional network security access. Perform validation testing for all new data transmission set‑ups with internal or external customers. Coordinate with application teams for complete customer testing. Advise and discuss implementation standards with customers and provide additional information as required for successful implementation. Train customers on the production process of the implementation. Qualifications
Basic Qualifications:
Bachelor’s degree or equivalent work experience. Basic Qualifications:
Three or more years of related experience. Preferred Skills:
Positive, team‑oriented attitude with strong verbal and written communication skills. Preferred Skills:
High attention to detail, information design, visual presentation, and strong organizational skills. Preferred Skills:
Strong influencing and partnership/collaboration skills to drive cross‑functional teams. Preferred Skills:
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision. Preferred Skills:
Ability to quickly learn new skills and processes while also being adaptable to changing requirements. Preferred Skills:
Experience working in a client‑facing role overseeing technical solutions. Preferred Skills:
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications; Jira, Confluence, PowerPoint, SharePoint, and ServiceNow experience is a plus. Preferred Skills:
Working experience in IBM suite of managed file transfer applications (e.g., Sterling File Gateway, Connect: Direct). Preferred Skills:
Experience in IT environment, IT standards, procedures, policy, and IT service management (ITSM). Benefits
Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Pay Range: $92,820.00 - $109,200.00. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Posting may be closed earlier due to high volume of applicants.
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Join to apply for the Client Connectivity Solutions Consultant (Onboarding) role at U.S. Bank. The Client Connectivity Solutions Consultant (Onboarding) is responsible for optimizing our clients’ experience as they connect their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission, and our Client Connectivity Center of Excellence is here to facilitate along the way. Our Consultants will assist clients in selecting their preferred connectivity method, guide them through the onboarding journey, and ensure market readiness. Responsibilities
Oversee the client onboarding journey, ensuring our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. Serve as a subject‑matter expert with in‑depth knowledge of our connectivity solutions and quickly facilitate client inquiries, ranging from access requests to technical assistance. Act as a single point of contact to orchestrate the activities required for clients to launch their application, guiding them through the process and tracking progress to full readiness. Review and document the client’s use case to build a repository of knowledge that improves our understanding of client applications and connectivity with U.S. Bank. Analyze designs and make recommendations to promote best practices and efficiency. Coordinate with internal teams and vendors to fulfill client inquiries, promoting cross‑departmental collaboration across the enterprise. Assist with configuration of Apigee and Sterling File Gateway for prompt client onboarding. Draft documentation to improve operational processes, including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Create workflows, procedures, and training materials for both internal teams and clients. Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement. Ensure completeness of implementation records, accuracy of data entry, and updates appropriate data within implementation workflow tool. Report on project progress, service level agreement attainment, and customer issue escalation. Complete appropriate forms or processes for customer requests requiring additional network security access. Perform validation testing for all new data transmission set‑ups with internal or external customers. Coordinate with application teams for complete customer testing. Advise and discuss implementation standards with customers and provide additional information as required for successful implementation. Train customers on the production process of the implementation. Qualifications
Basic Qualifications:
Bachelor’s degree or equivalent work experience. Basic Qualifications:
Three or more years of related experience. Preferred Skills:
Positive, team‑oriented attitude with strong verbal and written communication skills. Preferred Skills:
High attention to detail, information design, visual presentation, and strong organizational skills. Preferred Skills:
Strong influencing and partnership/collaboration skills to drive cross‑functional teams. Preferred Skills:
Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision. Preferred Skills:
Ability to quickly learn new skills and processes while also being adaptable to changing requirements. Preferred Skills:
Experience working in a client‑facing role overseeing technical solutions. Preferred Skills:
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications; Jira, Confluence, PowerPoint, SharePoint, and ServiceNow experience is a plus. Preferred Skills:
Working experience in IBM suite of managed file transfer applications (e.g., Sterling File Gateway, Connect: Direct). Preferred Skills:
Experience in IT environment, IT standards, procedures, policy, and IT service management (ITSM). Benefits
Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Pay Range: $92,820.00 - $109,200.00. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Posting may be closed earlier due to high volume of applicants.
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