Community Choice Financial Family of Brands
Assistant Store Manager
Community Choice Financial Family of Brands, Saint Louis, Missouri, United States, 63146
Assistant Store Manager
Country Club Hills, MO
As an Assistant Store Manager (ASM), you’ll support customers with real financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management. Performance‑driven, people‑first, and packed with growth potential.
Compensation Hourly wage: $18.25 per hour. This is one element of our Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and comprehensive new hire program
Robust learning management system with e‑learning modules
Cross‑brand training for opportunities at any of our eleven brands
Key holder program to enhance leadership potential for promotion
Performance‑based career advancement
Educational reimbursement program
Medical insurance options with telemedicine and HSA/FSA
401(k) and Roth 401(k) retirement plans with generous company match
Company‑sponsored life and AD&D insurance
Voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance
Free mental health resources and life coaching
Discount Marketplace with exclusive discounts
Paid time off that grows, starting with 12 days in the first year
Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing transactions, and ancillary products.
Complete daily call campaigns to market services and build new business.
Oversee account management and recovery processes, including collection calls.
Maintain customer information in the POS system accurately.
Support, coach, and develop Customer Service Representatives to ensure quality standards.
Perform outside‑office duties, including on‑site vehicle appraisals and external marketing.
Meet company‑set performance standards through partnership opportunities and community events.
Maintain office security protocols and proper opening/closing procedures.
Ensure compliance with company policies and applicable laws; conduct audits and compile financial data.
Monitor store appearance and cleanliness; schedule maintenance services.
Work efficiently in a fast‑paced environment and handle multiple tasks.
Perform additional tasks as directed by leadership.
Maintain a full‑time schedule with regular in‑person attendance, including weekends, minimum 40 hours/week.
Qualifications and Skills
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Background check required.
Ability to meet the physical demands: standing 90% of the time, moving up to 25 lbs, operating mechanical controls.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition Recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; designated as a Top Employer for Hispanic and Latino employees (HLPA 2023‑2025); named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing pricing and service across 10 brands and 1,500 stores in 24 states, plus online products in 20 states. We help people access short‑term financial services when they need them most.
The information contained herein is not intended to be an all‑inclusive list of duties or requirements. The Company may, at its discretion, revise this description at any time.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on a wide range of protected characteristics. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr
As an Assistant Store Manager (ASM), you’ll support customers with real financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management. Performance‑driven, people‑first, and packed with growth potential.
Compensation Hourly wage: $18.25 per hour. This is one element of our Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and comprehensive new hire program
Robust learning management system with e‑learning modules
Cross‑brand training for opportunities at any of our eleven brands
Key holder program to enhance leadership potential for promotion
Performance‑based career advancement
Educational reimbursement program
Medical insurance options with telemedicine and HSA/FSA
401(k) and Roth 401(k) retirement plans with generous company match
Company‑sponsored life and AD&D insurance
Voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance
Free mental health resources and life coaching
Discount Marketplace with exclusive discounts
Paid time off that grows, starting with 12 days in the first year
Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing transactions, and ancillary products.
Complete daily call campaigns to market services and build new business.
Oversee account management and recovery processes, including collection calls.
Maintain customer information in the POS system accurately.
Support, coach, and develop Customer Service Representatives to ensure quality standards.
Perform outside‑office duties, including on‑site vehicle appraisals and external marketing.
Meet company‑set performance standards through partnership opportunities and community events.
Maintain office security protocols and proper opening/closing procedures.
Ensure compliance with company policies and applicable laws; conduct audits and compile financial data.
Monitor store appearance and cleanliness; schedule maintenance services.
Work efficiently in a fast‑paced environment and handle multiple tasks.
Perform additional tasks as directed by leadership.
Maintain a full‑time schedule with regular in‑person attendance, including weekends, minimum 40 hours/week.
Qualifications and Skills
High school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Background check required.
Ability to meet the physical demands: standing 90% of the time, moving up to 25 lbs, operating mechanical controls.
Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Workplace Awards & Recognition Recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; designated as a Top Employer for Hispanic and Latino employees (HLPA 2023‑2025); named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing pricing and service across 10 brands and 1,500 stores in 24 states, plus online products in 20 states. We help people access short‑term financial services when they need them most.
The information contained herein is not intended to be an all‑inclusive list of duties or requirements. The Company may, at its discretion, revise this description at any time.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on a wide range of protected characteristics. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr